Citywide Home Loans is a fast-growing mortgage broking business based in the heart of Parramatta.
We work with first home buyers, investors, and everything in between, across major banks, second-tier lenders, and private credit.
We move rapid, we care about outcomes, and we hold ourselves to a high standard on every single deal.
We're growing and we need someone who can grow with us.
Who We Are
Citywide Home Loans is a fast-growing mortgage broking business based in the heart of Parramatta.
We work with first home buyers, investors, and everything in between, across major banks, second-tier lenders, and private credit.
We move fast, we care about outcomes, and we hold ourselves to a high standard on every single deal.
We're growing and we need someone who can grow with us.
The Role
This isn't a sit-and-wait position.
As our Relationship Manager, you'll be in the engine room of every deal, the person who makes sure applications are tight, compliant, and moving.
You'll work closely with our brokers, our clients, and our lenders to get deals over the line efficiently and professionally.
This is a full-time position based in our Parramatta office.
If you're someone who takes pride in getting the details right, thrives in a fast-paced environment, and genuinely cares about the outcome for the client, this is your role.
What You'll Be Doing
Own the end-to-end loan submission process, preparing and lodging applications via platforms including ApplyOnline with accuracy and speed
Verify and assess client documentation including income, identification and expenses,



ensuring every file is complete and compliant before it moves forward
Partner with brokers to structure deals that meet lender credit policies, contributing to outcomes that actually get approved
Proactively chase outstanding documents and keep clients informed at every stage, because no one should have to wonder where their application is
Monitor application progress with lenders and follow up decisively to keep deals moving
Maintain clean and accurate CRM records so nothing falls through the cracks
Uphold compliance and regulatory standards across every file, every time
What We're Looking For
Previous experience in mortgage processing, banking or financial services and you know how a loan file should look
Solid understanding of lender credit policies and lending documentation requirements
Familiarity with ApplyOnline or similar lodgement platforms
Strong attention to detail and you catch what others miss
A clear communicator with brokers, clients and lenders alike
Self-managed and proactive, you don't wait to be told something needs following up
CRM experience and comfort working across digital platforms
Why Citywide
A full-time role with a team that backs you and invests in your growth
Real deal flow and you'll never be bored
Based in Parramatta, one of Sydney's fastest growing business hubs
A culture built on performance, accountability and doing right by the client
Room to grow as the business grows
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citywidelpi.com.au
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📌 Relationship Manager (Sydney)
🏢 Citywide LPI
📍 Sydney