Multiple Casual positions on offer based at Chisholm Campuses.Hourly Rate: $***** per hour+ super.Location: Chisholm Campuses - Dandenong, Cranbourne, Berwick and Frankston.About The RoleAs a Student Enquiry Officer, you'll be the first point of contact for prospective and current students, providing exceptional customer service and enrolment support across multiple channels including phone, email, webchat and face-to-face interactions.
You'll play a key role in helping students navigate their education journey while ensuring every interaction reflects Chisholm's commitment to service excellence.Key Responsibilities IncludeRespond to student and customer enquiries across phone, email, webchat and in-person channelsProvide accurate information about courses, enrolments and student servicesSupport students through the enrolment process and complete enrolment administration tasksAssist students from diverse backgrounds with professionalism and empathyMaintain accurate student records and CRM dataAbout YouYou are a customer-focused professional who enjoys helping people and thrives in a rapid-paced environment.
You bring strong communication skills, attention to detail and the ability to manage multiple priorities while maintaining a positive customer experience.Qualifications,



Skills And Experience Required For The RoleRelevant post-secondary qualification or equivalent industry experienceDemonstrated customer service and administration experienceStrong written and verbal communication skillsIntermediate computer skills and confidence using data management systemsExcellent time management and organisational skillsAbility to proactively solve problems and manage customer enquiriesStrong attention to detail and accuracyAbout UsChisholm is one of the largest vocational training providers in the state with a team of over 1,400 dedicated staff supporting 41,000 students who choose to study at Chisholm and training at our modern campuses across Melbourne's southeast and online.
We partner with governments, educational institutes, and businesses worldwide, sharing our expertise in vocational education.
We offer over 400 courses that include nationally accredited pathways from secondary school programmes and short courses, through to certificates, diplomas, and degrees.
At Chisholm, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation.
We know that diversity and inclusion help us to attract, recruit, engage and retain a team of talented people.What We OfferAn Inclusive work culture- Chisholm is resolutely diverse.
We celebrate our people's unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education.Professional Development- continue to grow your career as you nurture your studentsNetworking Opportunities with Industry PartnersState of the art facilities on our campusesFree on-site parking as well as locations close to public transportFree Employee Assistance Program- get the support you want.
Its confidential.Information statement- Casual employmentApplications for this position close at 6pm, Sunday, 25 October ****.
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📌 Student Enquiry Officer (Casual) (Melbourne)
🏢 Chisholm Institute
📍 Melbourne