About Us
ZebraVet is an Australian owned vet wholesaler who has been supporting and providing the industry for over 24 years.
Originally starting in Brisbane, we now have warehouses in both QLD (Brisbane and Townsville) and VIC.
We're growing (exciting times!) and are looking for a full-time Customer Service Representative to join our Townsville team.
About the Role
You'll be the friendly voice our customers hear first.
You will be helping with orders, answering product questions and keeping things running smoothly.
If you love solving problems, staying organised and chatting to outstanding people, you'll fit right in.
You will be working with a supportive team that genuinely cares about great service.
What We Offer
Full-time, stable role in a growing business
On-the-job training
A friendly, inclusive team who'll actually have your back
A secure role with a competitive salary
What You'll Bring
Awesome customer service skills
Experience with admin, data entry or order processing
Strong communication and problem-solving abilities




Great attention to detail and the ability to juggle tasks
Confidence with systems (CRM/ERP experience is a big bonus—NetSuite even better!)
A positive, team-first attitude
Experience in wholesale, distribution or animal health is a plus, but not essential
Your Key Responsibilities
Build excellent relationships with our customers
Process orders and keep an eye on back orders
Help customers with product enquiries
Keep our customers up to date with order statuses, delays or changes
Handle and resolve customer issues with a calm, friendly approach
Keep customer records accurate and up to date
Stay on top of product knowledge
Assist with picking and packing customer orders from time to time as required
If you're passionate about helping people and want to be part of a business that values its team, we'd love to hear from you!
ZebraVet is an Equal Opportunity employer
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📌 Customer Service & Administration (Townsville)
🏢 ZebraVet
📍 Townsville