APS3 Participant Support Officer – Full-Time – Multiple NSW Locations $***** per hour + super | Monday to Friday, 8:30am–4:30pm | Contract to December ****
DFP Recruitment is seeking experienced and compassionate Participant Support Officers to join a large Federal Government agency across several NSW locations.
While this advertisement is listed in Coffs Harbour, vacancies are also available in other regional and metropolitan offices.
If you are not based near Coffs Harbour, you may still be eligible for one of the other locations.
Available office locations:
Bega
Coffs Harbour
Katoomba
Windsor
Parramatta
Penrith
Tamworth
Tweed Heads
Wollongong
The opportunity
APS3 Participant Support Officer
$***** per hour plus super
Full-time hours only
Monday to Friday, 8:30am to 4:30pm
ASAP commencement, subject to pre-employment checks
12-month+ Contract through to 31 December ****
Potential extension subject to business requirements
Applicants must be able to attend and work from their nominated office location.
Please clearly state your preferred location or locations in your application.
Please note: These are full-time positions only.
Applicants must be available to work Monday to Friday from 8:30am to 4:30pm.
Part-time hours are not available.
About the role
As a Participant Support Officer, you will provide professional, respectful and timely support to customers and stakeholders.
You will respond to enquiries, assist people to understand processes and requirements, maintain accurate records and complete administrative activities in line with established procedures.
Your responsibilities may include:
Providing high-quality customer service through telephone, written and face-to-face channels
Responding to general enquiries and explaining information clearly
Supporting customers experiencing sensitive or challenging circumstances
Completing administrative and data-entry activities accurately
Maintaining confidential customer information and records




Using internal systems to process requests and update information
Managing multiple tasks while meeting deadlines and service standards
Escalating complex matters in accordance with established procedures
Working collaboratively within a busy and changing service-delivery environment
About you
To be considered, you will ideally demonstrate:
Experience in customer service, service delivery, administration or the disability sector
Excellent written and verbal communication skills
Empathy, patience and professionalism when handling sensitive conversations
Solid interpersonal skills and the ability to build rapport with diverse customers
Sound problem-solving and decision-making skills
Strong attention to detail and accurate record-keeping
The ability to manage competing priorities and adhere to schedules
Confidence learning and using different systems
Adaptability and the ability to work effectively in a changing environment
Australian citizenship is strongly preferred in line with the agency's eligibility requirements
Availability to work full-time, Monday to Friday from 8:30am to 4:30pm
The successful candidates will be required to complete relevant pre-employment checks, which may include a National Criminal History Records Check, an NDIS Worker Screening Check and referee checks.
For further information, please contact Ashley at DFP Recruitment.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.
If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via ****** or ************ and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Do not submit any sensitive personal information in your resume.
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📌 Aps3 Participant Support Officer (Coffs Harbour)
🏢 Dfp Recruitment
📍 Coffs Harbour