Casual Customer Service Officers | Multiple OpportunitiesYour new company Are you passionate about helping people and delivering exceptional customer service?
Looking for flexible work that can fit around study, retirement, shift work, family commitments, or other employment?
Hays is partnering with a respected community-focused organisation to recruit multiple Casual Customer Service Officers.
These positions offer flexibility, variety and the opportunity to work across three locations on an ad hoc basis, providing front-line customer service and administrative support.
The role focusses on customer enquiries, administration, records management and service delivery support.Your current role As a Customer Service Officer, you will be the first point of contact for customers, providing professional, friendly and efficient service across a variety of channels.
You'll assist with customer enquiries, administration tasks and operational support while working within a collaborative team environment.Key responsibilities include:Providing high-quality customer service via phone, email and face-to-face interactionsResponding to and resolving customer enquiriesPerforming administrative and data-entry tasks with a high level of accuracyAssisting with records management and customer information updatesSupporting financial administration and cash handling activitiesProviding information and referrals to appropriate internal teamsAssisting with bookings, registrations and general community service enquiriesSupporting broader business operations as requiredWhat you'll need to succeed To be successful, you'll bring:Previous customer service, reception,



administration or contact centre experienceStrong communication and interpersonal skillsExcellent attention to detail and accuracySound computer skills, including Microsoft Office applicationsGood numerical ability and confidence working with data and transactionsA positive, adaptable and professional approachThe ability to remain calm and helpful when managing challenging enquiriesAvailability to work ad hoc shifts as operational needs arisePrevious experience within local government, administration, customer service, retail, banking or similar service-based environments is highly regarded.
However, it is not essential.
Full training and ongoing support will be provided to successful applicantsCurrent Working with Vulnerable People Registration (Employee)National Police Check less than six months oldCurrent driver's licence and reliable transportAbility to travel between sites when requiredWhat you'll get in return Casual hourly rate of $35 per hourComprehensive onboarding and training providedOngoing support and mentoring from an experienced teamOpportunity to develop customer service, administration and systems skillsFlexible, ad hoc shifts to suit your lifestyleMultiple vacancies availableOpportunity to work across three unique locationsFriendly and supportive team environmentIdeal for semi-retired professionals, university students, shift workers or those seeking supplementary incomeWhat you need to do now If you're someone who enjoys helping people, solving problems and delivering excellent customer service, this could be the flexible opportunity you've been looking for.Apply now through Hays or email ******#*******

📌 Casual Customer Service Officer (Launceston)
🏢 Hays
📍 Launceston