Office Administrator – Townsville – Leading North Queensland Accounting & Financial Services Firm
Looking for a professional front-of-house administration role where you can build long-term career stability within a respected accounting and financial services firm?
Ready to join a large, established organisation offering strong team culture, career development and genuine work-life balance?
Our client is North Queensland's largest independently owned and fully integrated accounting and financial services firm, with over 90 staff across multiple offices including Townsville, Ingham, Cairns, Tablelands and Brisbane.
Since ****, the firm has built a strong reputation for delivering high-quality accounting, tax, audit and financial planning services while maintaining genuine long‐term relationships with clients and staff alike.
Known for combining traditional values with modern systems and innovative solutions, the firm offers a supportive and collaborative environment where administration professionals play an integral role in delivering exceptional client service and supporting broader business operations.
The Role
Managing front desk reception, incoming calls, emails and client enquiries
Welcoming clients and providing a professional first impression
Scheduling appointments and coordinating workflow support
Assisting with client onboarding, off‐boarding and database management
Maintaining accurate records, documentation and data integrity
Supporting day‐to‐day office administration and team operations
Coordinating client correspondence and administrative compliance tasks




Assisting across multiple divisions within the business as required
Managing competing priorities while ensuring deadlines are met
About You
2+ years of previous administration, reception or client service experience
Strong attention to detail and organisational capability
Excellent written and verbal communication skills
Professional phone manner and presentation
Proficiency in Microsoft Office including Word, Excel and Outlook
Experience with Xero XPM, ATO Portal or accounting software highly regarded
Ability to manage multiple priorities in a fast‐paced environment
Positive, team-focused and client‐centric attitude
What's On Offer
Competitive salary package aligned with experience
Long‐term career opportunity within a highly respected skilled services firm
Flexible work arrangements supporting work‐life balance
Ongoing mentoring, training and professional development
Modern systems and streamlined technology
Supportive, collaborative team environment
Genuine career pathways and internal growth opportunities
Wellbeing initiatives and corporate health membership benefits
Stable organisation with over 70 years of success and strong community reputation
This opportunity is ideal for an experienced Client Services Officer or Administrator seeking stability, qualified growth and the opportunity to join one of North Queensland's most respected accounting and financial services firms.
Please note: This job is based in Australia therefore, only candidates who are permanent residents or citizens of Australia will be considered.
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