Client Advisor / Customer Service Officer
Enhance Hearing Care Pty Ltd – Campbelltown NSW
Enhance Hearing Care
Campbelltown NSW
Full-Time Opportunity
Enhance Hearing Care is a family-owned, independent audiology practice dedicated to providing exceptional, patient-centred hearing healthcare.
As our practice continues to grow, we are seeking a friendly, motivated and customer-focusedCustomer Service Advisorto join our team.
This is an exciting opportunity for someone who enjoys helping people, building meaningful relationships and delivering outstanding customer service.
You will play an important role in creating a positive experience for our patients, supporting them throughout their hearing healthcare journey, and helping them feel welcomed, informed and cared for.
The ideal candidate will have excellent communication and organisational skills, a proactive approach to problem-solving, and a genuine passion for helping others.
Experience in customer service, administration or healthcare would be highly regarded, along with the confidence to communicate professionally with patients, healthcare professionals and the wider community.
About the Role
Clinic Administration Responsibilities
Welcoming and assisting patients in a professional and caring manner
Managing appointments and maximising clinician diaries




Handling phone and email enquiriesProcessing payments and Medicare claims
General administrative support including stock management & follow up calls
Ensure the clinic environment is well-maintained and upholds high professional standards
Other general duties as needed within the clinic
Visiting local GP's, Age care, retirement villages and specialist clinics to introduce and promote our audiology services
Building and maintaining professional relationships with referrers
Coordinating referral communications
Assisting with local marketing initiatives and community engagement
About You
Previous experience in reception, administration, or healthcare preferred
Proficiency in Microsoft Office (Word and Excel) preferred
Confident communicator with strong interpersonal skills
Comfortable engaging with medical professionals in a professional manner
Well-presented, proactive, and self-motivated
Strong organisational skills and attention to detail
Ability to work independently and manage time effectively
Valid driver's licence (preferred)
What We Offer
Supportive and friendly team environment
Opportunity to grow into a business development or practice management pathway
Flexible full time or part-time options
Exposure to both clinical administration and healthcare relationship management
#J-*****-Ljbffr

📌 Client Advisor / Customer Service Officer (Sydney)
🏢 Enhance Hearing Care
📍 Sydney