Job Title
Guest Experience Specialist Flexible Retail Hours
Location
Grafton
Job Type
Casual / Part time initially moving towards full time hours
Pay
Hourly rate: $***** including loading
Shifts
8.30am – 5pm
Job Responsibilities
Interact with customers by answering phone calls promptly, responding to emails within 24 hours and meeting with customers in person as needed.
Resolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their business.
Perform basic billing duties, including completing customer transactions over the phone, issuing refunds as needed, researching past billing discrepancies and taking care of product exchanges.
Provide customers with status reports on shipments, and help to package and ship products as needed.
Update customer databases, including contact details, past complaints and resolutions, billing information, and auto‐shipment enrolment.
Meet weekly, monthly and annual goals for call volume, customer satisfaction, sales and rapid response times.
Analyse and set personal and departmental performance goals designed to improve customer satisfaction.
Assist management in coming up with attractive incentives and rewards for superior performance.
Participate in weekly interdepartmental meetings and prepare to report on any customer issues that came up during the week and how they were resolved.
Job Skills & Qualifications
High school certificate or equivalent
Ability to comfortably sit for long periods of time
Good Computer and Typing Skills
Comfortable desk and good Internet connection
Preferred
Ability to resolve conflict and de‐escalate tense situations
Benefits
Remote work flexibility
Competitive pay with performance-based opportunities
Flexible scheduling options
Ongoing training and professional development
Supportive and collaborative team environment




Advancement opportunities based on performance
Equal Opportunity
We celebrate diversity and are committed to creating an inclusive environment for all team members.
All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.
Remote Guest Experience Specialist
We are seeking a motivated and detail‐oriented Remote Guest Experience Specialist to join our remote team.
In this role, you will assist customers with inquiries, scheduling, account updates, and service coordination while delivering a high level of professionalism and care.
This position is ideal for someone who enjoys helping people, solving problems, and working in a fast‐paced remote environment.
Requirements
Previous experience in customer service, hospitality, call centre, or administrative roles preferred
Strong written and verbal communication skills
Comfortable working independently in a remote environment
Basic computer skills and ability to learn new systems quickly
Reliable internet connection and a distraction‐free workspace
Robust attention to detail and organizational skills
Positive attitude and solution‐focused mindset
Remote work flexibility
Competitive pay with performance‐based opportunities
Ongoing training and professional development
Supportive and collaborative team environment
Advancement opportunities based on performance
Key Responsibilities
Respond to customer inquiries via email, chat, and phone in a timely and professional manner
Assist with service requests, scheduling updates, and general account support
Provide clear information about available services and options
Maintain accurate records using internal systems and CRM tools
Resolve basic customer concerns and escalated complex issues when necessary
Follow internal processes to ensure quality and consistency
Support team initiatives and ongoing customer experience improvements
#J-*****-Ljbffr

📌 Guest Experience Specialist - Flexible Retail Hours (New South Wales)
🏢 Reddy Express
📍 New South Wales