Multiple Casual positions on offer based at Chisholm Campuses.
Hourly Rate: $***** per hour+ super.
Location: Chisholm Campuses - Dandenong, Cranbourne, Berwick and Frankston.
About The Role
As a Student Enquiry Officer, you'll be the first point of contact for prospective and current students, providing exceptional customer service and enrolment support across multiple channels including phone, email, webchat and face-to-face interactions.
You'll play a key role in helping students navigate their education journey while ensuring every interaction reflects Chisholm's commitment to service excellence.
Key Responsibilities Include
Respond to student and customer enquiries across phone, email, webchat and in-person channels
Provide accurate information about courses, enrolments and student services
Support students through the enrolment process and complete enrolment administration tasks
Assist students from diverse backgrounds with professionalism and empathy
Maintain accurate student records and CRM data
About You
You are a customer-focused professional who enjoys helping people and thrives in a fast-paced setting.
You bring strong communication skills, attention to detail and the ability to manage multiple priorities while maintaining a positive customer experience.
Qualifications, Skills And Experience Required For The Role
Relevant post-secondary qualification or equivalent industry experience
Demonstrated customer service and administration experience
Strong written and verbal communication skills
Intermediate computer skills and confidence using data management systems




Excellent time management and organisational skills
Ability to proactively solve problems and manage customer enquiries
Strong attention to detail and accuracy
About Us
Chisholm is one of the largest vocational training providers in the state with a team of over 1,400 dedicated staff supporting 41,000 students who choose to study at Chisholm and training at our modern campuses across Melbourne's southeast and online.
We partner with governments, educational institutes, and businesses worldwide, sharing our expertise in vocational education.
We offer over 400 courses that include nationally accredited pathways from secondary school programmes and short courses, through to certificates, diplomas, and degrees.
At Chisholm, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation.
We know that diversity and inclusion help us to attract, recruit, engage and retain a team of talented people.
What We Offer
An Inclusive work culture- Chisholm is resolutely diverse.
We celebrate our people's unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education.
Professional Development- continue to grow your career as you nurture your students
Networking Opportunities with Industry Partners
State of the art facilities on our campuses
Free on-site parking as well as locations close to public transport
Free Employee Assistance Program- get the support you want.
Its confidential.
Information statement- Casual employment
Applications for this position close at 6pm, Sunday, 25 October ****.
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📌 Student Enquiry Officer (Casual) (Melbourne)
🏢 Chisholm Institute
📍 Melbourne