Hunter Recruitment Group is proud to partner with ADSSI Limited to find their next Team Leader, Customer Service, based at their Tuggerah office.
For more than 35 years, ADSSI has supported people across the Hunter and Central Coast to live safely, independently and confidently at home.
Through Adssi In home Support, Beresfield Community Care, Dungog & District Neighbourcare and Maitland Community Care Services, they deliver aged care, disability support, nursing, allied health, transport, respite and social support.
They are a values driven not for profit and a **** X-Ref Best Workplace Award winner.
The opportunity
This is more than a rostering role.
You'll lead a busy frontline team where every decision affects clients, families and support workers on the same day.
Your focus is simple: the right support reaching the right people at the right time, delivered by ADSSI's own skilled workforce wherever possible.
What you'll be doing
Leading, coaching and developing a team of Customer Service Officers
Overseeing rostering in line with care plans, funding requirements and client preferences
Tracking fill rates, cancellations, broker usage and travel, and stepping in early when results drift
Planning rosters by location to reduce travel time while protecting continuity of care
Managing urgent and short notice service changes calmly and accurately
Reporting on budgets, workforce gaps and service trends to the Manager, Customer Service & Intake
Improving systems, workflows and service quality alongside leaders across the organisation




About You
A Diploma in Business Administration, Community Services or a related field, or equivalent experience
Experience leading a rostering, scheduling or customer service team in a high volume, complex workplace
Strong analytical and problem solving skills, with the confidence to turn data into practical improvements
A collaborative, accountable leadership style and genuine customer focus
Confidence with client management and electronic rostering systems
A current NSW driver's licence and access to a comprehensively insured vehicle
Aged care or disability experience, and knowledge of Support at Home and NDIS, highly regarded
Why Join ADSSI?
At ADSSI, they know their people are their greatest strength, and they invest in creating a workplace where you can grow, feel supported, and do meaningful work every day.
Benefits include:
Up to $15,900 tax-free salary packaging annually
Additional $2,600 meal & entertainment card
Flexible working arrangements
Ongoing learning, development and career progression opportunities
Employee Assistance Program (EAP)
Paid ADSSI Day each year
Supportive leadership and genuinely collaborative culture
Opportunity to make a meaningful impact in your local community
Applications close Saturday 30 October ****.
ADSSI supports diversity and inclusion across all of its workplaces and acknowledges the Darkinjung, Wonnarua, Awabakal and Gringai peoples, the Traditional Custodians of the lands on which it works.
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📌 Team Leader - Customer Service (Central Coast)
🏢 Hunter Recruitment Group
📍 Central Coast