Customer Administration Officer
Hawthorn East, Melbourne | $75,000 - $78,000 + Super | Permanent Full-Time
Why Join?
$75,000 - $78,000 + Super
Permanent full-time opportunity
1 day work from home once established in the role
Structured onboarding and product training program
Long-term career development and succession planning opportunity
Supportive and collaborative team environment
Are you an experienced customer service or administration professional looking for your next long-term career opportunity?
We're partnering with a well-established Australian business to recruit aCustomer Administration Officerto join their team.
Reporting directly to theCustomer Service Manager, this role has been created as part of a long-term succession planning strategy and offers an excellent opportunity to build a rewarding career within a growing and respected organisation.
This position would particularly suit candidates with experience inautomotive parts, aftermarket products, trade wholesale, industrial supplies, workshop equipment, heavy vehicle, fleet or technical distribution environments.
Candidates who have worked for automotive parts suppliers, industrial distributors, workshop equipment providers or similar product-based businesses will be highly regarded, as will those accustomed to supporting trade customers and managing product-related enquiries.
The Prospect
Working within a close-knit customer service team, you'll become a key point of contact for customers, supporting enquiries, order management and administrative activities that contribute to a seamless customer experience.
As part of your onboarding,



you'll undertake a comprehensive training program designed to provide hands-on exposure to the company's product range, operations and customer base.
This will allow you to develop a strong understanding of the products and solutions offered, helping you confidently support customers and stakeholders from day one.
A current driver's licence is highly advantageous, as the initial training period will involve exposure across different areas of the business to gain a thorough understanding of the company's product offering, operations and customer requirements.
You'll gain valuable industry knowledge while becoming an important part of the organisation's future growth and succession plans.
Key Responsibilities
Processing customer orders accurately and efficiently
Managing customer enquiries via phone and email
Providing professional customer support and product information
Coordinating with warehouse and operations teams regarding orders and deliveries
Maintaining accurate customer and order records
Assisting with administration associated with customer orders and accounts
Resolving customer enquiries and service-related issues
Supporting the wider customer service and sales teams as required
Assisting with process improvements and general administrative duties
What We're Looking For
We're looking for someone who enjoys building relationships,



thrives in a team environment and takes pride in delivering excellent customer service.
Ideally, you'll have:
Previous experience in customer service, administration, sales support or order processing
Strong communication and relationship-building skills
Excellent organisational skills and attention to detail
A proactive and solutions-focused mindset
Confidence managing multiple priorities
Strong computer literacy and experience using business systems
A current driver's licence (highly advantageous)
Experience within automotive parts, aftermarket products, industrial supplies, trade wholesale/distribution, workshop equipment, heavy vehicle, fleet services or other technical product-based industries will be highly regarded, though not essential.
Most importantly, we're looking for someone who wants to build a long-term career, contribute to a high-performing team and become part of the organisation's future growth plans.
Why Join?
$75,000 - $78,000 + Super
Permanent full-time opportunity with a 38-hour work week
1 day work from home once established in the role
Stable and growing Australian business
Succession planning opportunity with long-term career development
Structured onboarding and product training program
Exposure to both operational and office environments
Supportive and collaborative team culture
Opportunity to develop specialist product and industry knowledge
Hawthorn East location with long-term career progression
Work alongside experienced leaders and industry professionals
If you're looking for a role where you can develop your skills, build industry expertise and establish a long-term career, we'd love to hear from you.
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📌 Customer Administration Officer (Melbourne)
🏢 Sharp & Carter
📍 Melbourne