This position is client-facing which will require the candidate to intimately understand the client's needs and solve any problems within our scheme requirements.
It plays a critical role in ensuring that tasks within a workflow are completed efficiently, accurately and with minimal risk and loss to the organisation within the appropriate service levels.Responsibilities include:
ClearlyCommunicateinwritingandverballytoNDISClients
Ensureclient dataismaintainedandaccurateusing thecompanysystems
Escalationofissuesasandwhenrequiredinlinewithcompanyprocedures
Buildandnurture positiverelationshipswithNDISClients
AssistNDISClientsthrough theirconcernbyproblemsolving,troubleshooting,beingadequatelyinformativewhilstmaintainingschemerequirements
NDISOperationalsupporttointernal stakeholersonanadhocbasisasdirected byyourmanager
MaintainingknowledgeintheNDISaccreditation,program rules,administrationandschedulingprocessesandorganizationalpersonnelnetworksusing resources
AttendandparticipateinNDISClientmeetingsasrequired
Workingtogether withkeymanagers andteammembers tomeettargets,driveimprovement,implementagreedresourcingcapacity
Education / Professional Qualifications & Experience Required:
1-2 years' experience in a corporate environment
Effective time management skills and the ability to prioritise projects and multi-task
Advanced computer and operating systems literacy including office systems and database management
Knowledge and/or experience with NDIS Certification Systems desirable but not mandatory
Each year, the Sustainable Certification team has demonstrated incremental growth in its performance.
We pride ourselves on ensuring we have a positive and team-oriented culture encouraging all to be themselves and bring their best versions of themselves.
We recognise and respect the value and contribution that individuals of different backgrounds, cultures, and perspectives bring to our organization and we are committed to providing a positive, safe, and inclusive work environment for everyone in our diverse and talented team.
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