Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)
Employment TypePermanentClosing Date30 Dec 59pmJob TitleTelstra Retail: Customer Service & Sales Consultant (Expression of Interest)
Job SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service.
You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
What You'll Be Doing:
Deliver Exceptional Customer Experiences:Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
Be the Go‐To Tech Expert:Stay up‐to‐date with the latest gadgets and services, offering informed guidance and solutions.
Achieve and Excel:Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
Collaborate and Contribute:Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Salary and Benefits:
Generous Discounts:Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
Leave Options:Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, cultural leave, blood donor leave, and the ability to purchase up to 4 weeks of additional leave.




Training & Career Growth Opportunities:Access over 17,000 learning programs with LinkedIn Learning, and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
Flexibility:We offer versatile working hours and a supportive approach to parental leave—do it your way!
Recognition & Rewards:Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
Inclusive Culture:Join a diverse and inclusive team where everyone's unique perspective is valued and respected.
Is it You?
We're Looking For?
Great Communication Skills:You're a natural at connecting with people and making their day better.
Solution‐Oriented Approach:You enjoy thinking on your feet and tailoring solutions for each customer.
Sales Drive:You're motivated to achieve (and exceed!) sales targets and KPIs.
Passion for Learning:You're eager to grow and develop your skills in a dynamic environment.
Resilience and Positivity:You have a can‐do attitude, even when things get busy.
Customer‐Facing Experience:Previous experience is a plus but not required—bring your enthusiasm and we'll teach you the rest!
On‐the‐Job Training and Skill Development in a Established and Rapidly Growing Business:
On‐the‐job training and skill development in a established and rapidly growing business.
Balance your lifestyle with a vibrant and supportive team of people who care about you.
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