Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)
Toowoomba Telstra
Permanent
Closing Date: 30 Oct 59pm
Job Title: Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)
Job Summary
As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service.
You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Ready to Make a Difference?
Join Our Iconic Team at Telstra!
At Telstra, we're more than just a leading telecommunications company—we're where passion meets purpose.
As a Retail Customer Service & Sales Consultant, you'll have the opportunity to work for an iconic Aussie brand that's been connecting Australians for generations.
You won't just be a friendly face in-store—you'll be the trusted expert who helps customers find tech solutions that enhance their lives.
This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.
Opportunities available across these locations:
Toowoomba (Grand Central)
Warwick
Dalby
What You'll Be Doing:
Deliver Exceptional Customer Experiences:Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
Be the Go-To Tech Expert:Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
Achieve and Excel:Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.




Collaborate and Contribute:Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Salary and Benefits:
Generous Discounts:Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
Leave Options:Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, cultural leave, blood donor leave, and the ability to purchase up to 4 weeks of additional leave.
Training & Career Growth Opportunities:Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your growth opportunities, helping you prepare for your next step.
Flexibility:We offer flexible working hours and a supportive approach to parental leave—do it your way!
Recognition & Rewards:Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
Inclusive Culture:Join a diverse and inclusive team where everyone's unique perspective is valued and respected.
Is It You?
We're Looking For:
Great Communication Skills:You're a natural at connecting with people and making their day better.
Solution-Oriented Approach:You enjoy thinking on your feet and tailoring solutions for each customer.
Sales Drive:You're motivated to achieve (and exceed!) sales targets and KPIs.
Passion for Learning:You're eager to grow and develop your skills in a dynamic environment.
Resilience and Positivity:You have a can‐do attitude, even when things get busy.
Customer‐Facing Experience:Previous experience is a plus but not required—bring your enthusiasm and we'll teach you the rest!
We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.
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