Senior Contact Centre Leader — Ops, Cx & Performance (Ballarat)

Senior Contact Centre Leader — Ops, Cx & Performance (Ballarat)

15 Oct
|
Hire Resolve.Com
|
Ballarat

15 Oct

Hire Resolve.Com

Ballarat

Hire Resolve is recruiting for senior contact centre leadership across Australia.
You will oversee multi-channel operations, coach leaders, and drive KPI-based performance while balancing cost-to-serve and customer outcomes.
You will partner with WFM for forecasting and scheduling, implement QA and training programs, and deliver actionable performance reports to senior stakeholders.
The role offers strong career progression and a dynamic work setting.
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📌 Senior Contact Centre Leader — Ops, Cx & Performance (Ballarat)
🏢 Hire Resolve.Com
📍 Ballarat

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