Customer Service Agent
Job Description
Based on North Terrace in the Adelaide CBD, the Money Management Group is an accounting software provider that helps simplify everyday accounting for small and micro businesses (SMBs) across Australia and the UK.
In addition to our desktop prouduct, Cashflow Manager, our new cloud solution "okke" is at an exciting and critical stage of development with this role playing a key part in its growth.
Our passion is to fuel the growth of tomorrow's organisations with simple, easy-to-use solutions that save time, effort, and money.
We offer a suite of software solutions across desktop and cloud with an aggressive growth plan for the future.
Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent.
The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products or services.
This position requires excellent communication skills, problem-solving abilities, and a positive attitude.
Responsibilities:
Respond to customer inquiries via phone, email, social media or chat in a timely and professional manner
Resolve customer complaints and issues by providing appropriate solutions and alternatives
Maintain accurate records of customer interactions and transactions
Collaborate with other departments to ensure customer needs are met
Identify and elevate priority issues to the appropriate team members
Continuously improve customer service skills and knowledge of products or services
Qualifications:
Excellent communication and interpersonal skills
Ability to multitask and prioritise tasks effectively
Strong problem-solving skills
Proficient in Microsoft Office and other relevant software
Ability to work in a fast-paced environment
Real career growth, training and development opportunities await you
Customer-focused role helping customers find the right hire solutions
Join a supportive team at our Regency Park location
$74,520 + super+ profit share bonus + weekend allowance
About the role
We're looking for a Customer Service Agent to join our South Australian Support Branch team, based at Regency Park.
You'll be one of the voices of Kennards Hire,



helping customers over the phone and via email with everything from equipment hire and quotes through to deliveries, logistics, breakdowns and general enquiries.
You'll work closely with our branch network and operational teams to make our customers' jobs easy and deliver on our Every Customer a Raving Fan value.
No two conversations will be exactly the same.
You'll be responsible for:
Responding to customer enquiries over the phone and via email
Understanding what customers need and helping identify the right hire solution
Preparing equipment hire quotes and assisting customers through the hire process
Coordinating with our branches and operational teams around equipment availability, deliveries and logistics
Managing customer orders and updating hire schedules and customer information
Helping resolve customer issues, complaints and escalations
Supporting customers with equipment breakdown enquiries and troubleshooting
Following up with customers to confirm orders, services and other information
Identifying opportunities to recommend additional equipment and consumables
Completing the administration needed to keep customer hires running smoothly.
The role goes beyond simply answering calls - you'll take ownership of enquiries, work with the wider Kennards Hire network and find practical solutions for customers.
About you
You'll enjoy working in a fast-paced, customer-focused environment where you're speaking with different people throughout the day and juggling multiple priorities.
We're looking for someone who has:
Experience handling customer enquiries by phone and email
Strong verbal and written communication skills
A genuine customer-first mindset
Good problem-solving and negotiation skills
Confidence using systems and Microsoft Office
Strong attention to detail and the ability to prioritise and multitask
A adaptable approach and ability to adapt when priorities change
Good administration and office-based skills
Most importantly,



a genuine enjoyment of helping customers and solving problems over the phone.
Your roster
This is a full-time role with a rotating roster, so flexibility is important.
Weekday shifts may be 6:30am–3:00pm or 8:30am–5:00pm, with availability required for 7:30am–4:00pm Saturday shifts on a rotating roster.
Saturday availability is a must - 1 in 3 or 4 weekends only
Join our team
You can always tell someone who works at Kennards Hire.
They're well-rounded, fair-dinkum and damn good at what they do.
Once you walk through our door, we'll back you all the way with the tools and resources you'll need to succeed.
You'll be trusted as part of our family, supported to lead in many ways and have opportunities to develop and grow your expertise.
There's also a great range of employee benefits and rewards on offer including:
All the training and development you need to build a successful career with us
Pathways to pursue your career, nationally and internationally
Additional financial benefits if you stay with us for more than five years (to say thanks for your loyalty)
Opportunity for profit share
Great employee discount rates on our hire gear
Our annual awards night, team BBQs and many other fun social events.
If you're passionate about customer service, thrive in a dynamic environment, and want to be part of a family-oriented company that values growth and innovation, we want to hear from you!
So, whether you're starting out, switching roles, changing industries or ready to make your next career move, With Kennards Hire You Can.
We have a need for someone who has experience supporting using the website chat system on their website.
Most of the inquiries are from prospects who have come to the site as a result of marketing and advertising activities.
You need to have very good computer and typing skills and understand the value of research to discover as much information as possible about the business you're working for so you know where to refer website visitors for the information they want.
There may be times when you have multiple chat windows open so you need to be able to multi-task and good customer service skills to ensure that every person is looked after politely and professionally.
#J-*****-Ljbffr

📌 Customer Care Specialist, Level 4 (Adelaide)
🏢 Hillpointe
📍 Adelaide