Customer Service Dispatch Coordinator
Rockhampton City Belmo Group
Rockhampton, Queensland
Job Description
Rockhampton's Leading Apartment Hotel Group is expanding its team.
We are seeking passionate customer service professionals to join our dynamic team at the Award winning Empire Apartment Hotel and Edge Apartment Hotel.
The Empire Apartment Hotel and sister property Edge Apartment Hotel are the leading Rockhampton and Central Queensland accommodation properties in the heart of the CBD Riverfront Precinct.
Our hotels offer a range of corporate accommodation options across 200 guest rooms from Studio Hotel Rooms to stylish modern One, Two and Three Bedroom Self Contained Apartments.
The Empire Apartment Hotel is the most awarded Hotel in Central Queensland having been awarded an impressive Seven Gold Queensland Tourism Awards since opening plus winning Gold and Silver at the Australian Tourism Awards.
All team members are required to deliver exceptional customer service and have a warm welcoming attitude to all hotel guests.
Consistency is paramount and a positive "can-do" attitude and the ability to work under pressure are key skills.
This is an exciting opportunity for a fresh start with both Full Time Salaried and Casual positions available.
Key Responsibilities
Exceptional front line customer service including checkins and checkouts and resolving guest requirements
Operating a busy reservation desk with phone, email, online and walkin reservations
Exceeding guests expectations
Supporting fellow team members across our entire operation
Ideal Candidate
passionate and enthusiastic about customer service
mature and experienced
good organisational skills
well presented, confident and self motivated
professionally friendly




computer literate with data entry and spreadsheet reporting
shifts include 6.00am to 2.00pm or 2.00pm to *****pm over a 7 day roster (Monday to Sunday)
previous customer service and reception experience preferred but not essential
Salary and Benefits
Competitive Salary & Performance Bonuses + Super + Profit-Sharing Bonus (paid after 6-month probation)
Annual Salary Reviews
Tools for Success – Laptop provided to ensure efficiency in your role
A Social & Supportive Team – Be part of a collaborative, high-energy group that works hard but knows how to have fun.
Modern, Open-Plan Workspace – Work in a state-of-the-art environment designed for teamwork and productivity.
Working Hours and Contract
Full Time Salaried positions
Casual positions available
Location
Rockhampton, Queensland
Requirements
Customer service experience – ideally in retail, hospitality, or a fast-paced environment where multitasking and customer interaction are key.
A natural problem solver – enjoy finding solutions, making decisions on the go.
Confidence with humility – take initiative but also open to feedback.
Numeracy skills – comfortable with pricing, product calculations, and order processing in an ERP system.
Adaptable communication skills – will be speaking with architects, builders, subcontractors.




A strong sense of responsibility – take ownership of your work and can deliver results.
Benefits
Market-competitive salary: $62,000 + 12.5% super (pro-rated for part-time hours)
Annual leave, versatile leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay)
Hybrid working with a blend of office and home-based work
Strong focus on work-life balance
Staff discounts with more than 400 leading Australian retailers
Up to 25% discounts across Suncorp brands including AAMI, Shannons, Apia and more
Reward and recognition programs
Ongoing learning, career development and internal progression opportunities
Join one of Australia's most trusted and inclusive employers
Opportunities to get involved in community initiatives and volunteering programs
Working hours example (AAMI Specialist)
7.5 hours a day on Mon, Tues, Wed & Fri.
Start window: 9:00am - 11:00am (8:00am - 10:00am during daylight saving).
Benefit of Working for Suncorp
We believe we are our best when our workforce is as diverse, talented and passionate as the communities we live & operate.
We encourage contact for a confidential conversation.
Eligibility
Applicants must have a valid entitlement to work in Australia and be 18 years or older at commencement due to restriction/requirements on the sale of particular products.
Safety & Compliance
Participation in a pre-employment medical (including Drug & Alcohol screening)
Ongoing compliance with our zero-tolerance Drug & Alcohol policy
Commitment to WHS, Quality and Environmental standards
Additional job details
Customer Service Officer roles at various companies.
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📌 Customer Service & Dispatch Coordinator (Rockhampton)
🏢 Workpac
📍 Rockhampton