Mallee Accommodation & Support Program (MASP) is a leading community services organisation committed to supporting individuals, families and communities to achieve positive outcomes.
We are seeking a resilient and committed Complex Case Manager to join our Placement & Support team.
This position offers an opportunity to contribute to meaningful work that improves lives while being supported by a values-driven organisation that prioritises wellbeing, professional growth and collaboration.
A tropical oasis on the bank of the Murray River, Mildura is the capital of North West Victoria's Sunraysia region and your gateway to idyllic country living with a strong sense of community while maintaining a metropolitan vibe.
Just think of the possibilities – one minute you could be at your desk finishing a project, then the next you could be out walking by Australia's longest river in peaceful serenity.
With more sunny days than the Gold Coast you'll be greeted with fantastic weather almost year-round, perfect to maximise your leisure time around work hours.
And it's not just nature that brings appeal to the Mildura region – we have a thriving food and wine scene, vibrant arts and culture, quality schools and sporting facilities and a multitude of community events all year round.
If you are looking for a change of scenery, switch to Sunraysia.
This role can involve emotionally demanding situations and exposure to psychological hazards, including client distress, trauma disclosures, and urgent responses.
MASP prioritises staff wellbeing by providing supervision, debriefing, reflective practice, safety measures, and access to wellbeing resources.
We encourage open communication—raise any concerns with your supervisor, management, or the OHS Committee as soon as possible.
Remuneration
Expected commencing salary of$95,****** per annumplus statutory superannuation.
Suitable candidates currently studying a Diploma will be considered,



with expected commencing salary of$82,****** per annumplus statutory superannuation.
Active study requirements will apply.
MASP values career development and is committed to supporting further study to Diploma level qualification.
Maximise your income through salary packaging.
Desired Skills and Experience
About You
To be successful in this role, you will have:
Minimum Diploma-level qualification in Social Work, Community Services, Social Scienceor other relevant tertiary studies
Experience delivering case management services to children, young people and families with complex needs
Proven ability to manage challenging situations and achieve positive client outcomes
Knowledge of child development, family functioning and trauma-informed practice
Ability to apply therapeutic, strengths-based and client-centred approaches in practice
Strong communication and interpersonal skills
Commitment to MASP's values and client-centred approach
What We Offer
Competitive salary in accordance with the SCHADS Award and MASP Enterprise Agreement
Salary packaging benefits
Employee Assistance Program (EAP)
Supportive team environment
Flexible work arrangements (where applicable)
Access to supervision, reflective practice and wellbeing initiatives
MASP is inclusive of all genders, sexualities, ethnicities, abilities, backgrounds and religions
Child Safety Commitment
MASP is committed to providing a child safe environment.
We have zero tolerance for child abuse and are committed to acting in the best interests of children and young people.
Successful applicants will be required to meet all child safety screening requirements relevant to the position.
Employment Requirements
The successful applicant must be able to obtain and maintain:
National Police Check
Working with Children Check
Current Driver Licence
NDIS Worker Screening Check
Evidence of relevant qualifications and registrations
Some positions may have additional onboarding requirements.
Applications close9am on Monday 26 October ****
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📌 Complex Case Manager (Mildura)
🏢 Mallee Accommodation and Support Program
📍 Mildura