Fernwood Fitness is a leading Australian fitness franchise dedicated to creating an inclusive, supportive and welcoming environment for our members.
With a strong presence across the country, we are committed to delivering exceptional fitness experiences and fostering a community where individuals can achieve their health and wellness goals.
Our clubs are designed to inspire, motivate and empower members of all fitness levels, and we pride ourselves on our passionate team members who are the heart of what we do.
About the role
We are seeking an experienced and dynamic Club Manager to lead our Fernwood Fitness club located in Parramatta, NSW.
This is a full-time position that offers a unique opportunity to manage all aspects of a thriving fitness facility whilst building and nurturing a strong community culture.
As Club Manager, you will be responsible for the overall operational excellence, profitability and member satisfaction of the club.
You will lead a talented team, drive business development initiatives and ensure the highest standards of customer service are maintained at all times.
This role is pivotal in delivering on our brand promise and creating an exceptional member experience that keeps people coming back.
Key responsibilities
Oversee all daily operations of the club including facility management, maintenance, cleanliness and safety standards
Lead, manage, motivate and develop a high-performing team, including fitness instructors, personal trainers and administrative staff
Drive membership sales, retention and engagement through strategic marketing initiatives and member relationship programmes
Manage the club budget, financial performance and profitability, ensuring targets are met and exceeded
Develop and implement strategies to increase member acquisition and reduce member attrition
Foster a positive and inclusive club culture that aligns with Fernwood values and creates a welcoming environment for all members
Manage member services, complaints and feedback to ensure outstanding customer satisfaction and loyalty




Implement and maintain health, safety and compliance standards in accordance with relevant regulations and Fernwood policies
Build strong relationships with local community organisations and develop partnerships that enhance the club's profile and offerings
Report on club performance metrics and provide regular updates to head office stakeholders
What we're looking for
Proven experience in fitness club management or similar hospitality/service-based management environment
Strong leadership and people management skills with the ability to inspire and motivate teams
Demonstrated sales and business development experience with a track record of achieving or exceeding targets
Excellent financial acumen with experience in budget management and P&L; responsibility
Customer service excellence and ability to build lasting member relationships
Strong organisational skills with the ability to manage multiple priorities and meet deadlines
Knowledge of health, safety and compliance requirements in fitness facilities
Proficiency in club management software and general IT systems
Excellent communication skills, both written and verbal
Passion for fitness, wellness and creating community
Valid driver's license and ability to work flexible hours including weekends
Preferred: Certificate IV in Fitness or related qualification; experience with member retention strategies; experience in a franchise environment
What we offer
Competitive salary package commensurate with experience
Complimentary access to all Fernwood Fitness facilities and classes
Ongoing professional development and training opportunities to enhance your management skills
Career progression pathways within the Fernwood Fitness network
A supportive and team-oriented work environment where your contributions are valued
Flexible working arrangements where possible to support work-life balance
Staff discounts on additional services and products
Access to employee wellness programmes and support services
Opportunity to be part of a vibrant fitness community and make a genuine difference in members' lives
#J-*****-Ljbffr

📌 Club Manager - Fernwood Parramatta (Sydney)
🏢 Fernwood Fitness Pty
📍 Sydney