Job Description
From hotels, resorts or hospitality to automotive — this could be your ideal next move.
Coastal Auto Group is a multi-brand automotive group with a strong reputation across the South Coast of NSW.
We are known for delivering outstanding customer experiences, and we're now looking for aDealership & Service Conciergeto be the welcoming face of our dealership and service departments.
This role is perfect for someone from aautomotive, hotel, hospitality, tourism or customer service backgroundwho enjoys building rapport, juggling multiple priorities and delivering a seamless experience from start to finish.
If you know how to make people feel welcome, listened to and looked after — we can teach you the automotive side.
Why This Role Stands Out
Monday to Friday only – no weekends
Ideal career change for hospitality and hotel professionals
Training and ongoing support provided
Join a supportive, people-first team
Ccareer growth
Competitive salary
What You'll Be Doing
Greet customers in person, by phone and email with a warm, professional approach
Assist with scheduling service bookings and appointments
Listen to customer concerns and accurately document vehicle service needs
Act as the key link between customers and Sales and Service teams
Clearly communicate recommendations, timelines and costs




Keep customers updated throughout the sales and service process
Handle enquiries and concerns with empathy and professionalism
Maintain accurate records using dealership systems
Assist with day to day administration across the dealership, working with the Office Manager.
About You
We'd love to hear from you if you have:
Previous experience in a customer-facing role, preferably within the automotive industry
Excellent communication and interpersonal skills
A calm, organised approach in busy environments
Solid attention to detail and multitasking ability
A genuine passion for delivering outstanding customer experiences
Strong communication and interpersonal skills, with a focus on customer satisfaction
Ability to work effectively in a fast-paced environment and manage multiple tasks
Proficient in using computer systems and software for scheduling and customer management.
Why Join Coastal Auto Group
At Coastal Auto Group, we invest in our people.
Many of our team members have successfully transitioned from hospitality and customer service roles into long-term automotive careers.
We provide the training, mentoring and support you need to succeed.
If you're ready for a fresh challenge with better work-life balance and real career progression, we'd love to hear from you.

📌 Dealership & Service Concierge - Automotive (New South Wales)
🏢 EDEN
📍 New South Wales