Lead a portfolio of 8–12 hotels | Housekeeping operations | People & client leadership
If you're an experiencedhotel housekeeping or hospitality operations leaderwho loves working with people, building great teams and being close to the action, this could be a fantastic next step.
We're looking for anOperations Managerto lead housekeeping operations across a portfolio of approximately 8–12 hotels.
It's a role with plenty of variety, combining time in the hotels with people leadership, client relationships and oversight of operational performance.
You'll be someone who understands what great housekeeping looks like, enjoys bringing out the best in others and can comfortably balance the needs of your teams, hotel partners and the broader business.
The opportunity
This is a role where relationships really matter.
You'll work closely with Housekeeping Managers and hotel leaders, getting to know each property and helping your teams deliver a consistently great service.
You'll spend your time:
Leading housekeeping operations across 8–12 hotel properties
Building genuine, trusted relationships with hotel leaders and key stakeholders
Coaching and supporting Housekeeping Managers to get the best from their teams
Helping create a positive experience for team members and hotel partners
Keeping housekeeping quality and service standards front of mind
Balancing great service with labour, productivity and operational performance
Working alongside teams to solve challenges and keep things running smoothly
Looking for practical ways to improve service and the way things are done
Supporting a safe, inclusive and positive working environment
Getting involved in new hotel mobilisations and other projects as opportunities arise
What you'll bring
This role will suit a leader who enjoys being visible, building relationships and understanding what's happening across their hotels.




You'll be happy to roll up your sleeves and get involved when needed, working alongside your teams rather than simply directing from the sidelines.
Ideally, you'll bring:
Experience in hotel housekeeping or hospitality operations
Multi-site experience or senior leadership experience within a hotel environment
A genuine passion for leading, coaching and developing people
The confidence to build strong relationships with clients and hotel stakeholders
Commercial awareness and an understanding of labour and productivity
A practical mindset and the ability to stay calm and solutions-focused when challenges arise
Strong communication and organisational skills
The flexibility to travel regularly between properties
Most importantly, you'll be someone who cares about their people, takes pride in delivering great service and genuinely enjoys being part of hotel operations.
Reasons to apply
They're a people-focused hospitality business that believesgreat service starts with great teams.
They work alongside hotels across Australia, building strong partnerships and creating an setting where people are supported to do their best work.
For the right person, there's plenty to love about this opportunity:
Take ownership of a diverse portfolio of hotels while staying connected to the people on the ground
Join a welcoming and supportive team that genuinely works together
Work with leaders who value your ideas, experience and contribution
Build meaningful relationships with hotel leaders and clients
Have a visible impact on service, team performance and operational outcomes
Enjoy plenty of variety, with no two days quite the same
Continue to learn, grow and develop your career
Be part of a culture that values safety, wellbeing, inclusion and recognising great work
If you're ready for a role where you can make a difference to your teams, build great client relationships and take real ownership of a hotel portfolio, this could be the opportunity for you.
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📌 Operations Manager – Hotel Housekeeping (Melbourne)
🏢 Chandler Macleod
📍 Melbourne