About the Venue:
Overlooking the tranquil waters ofWest Lakes in Adelaide,The Lakes Hotelis a landmark hospitality destination offering 72 well-appointed rooms alongside an impressive range of dining, entertainment and event facilities.
From Knots Kitchen and award-winning Tunki Restaurant to the Lakes Sports Bar and Goldrush gaming lounge, the venue offers a diverse hospitality experience.
Seven versatile function spaces, catering for events of up to 300 guests, make it a popular destination for corporate gatherings, celebrations and special occasions.
AtThe Lakes Hotel, we believe great hospitality brings people together through good food, drinks and company.
With a strong connection to the local community and a commitment to putting people at the heart of everything we do, we strive to be both an employer of choice and a destination for memorable experiences.
Our commitment to excellence has been recognised through several industry accolades, including One Hat for Tunki in the Australian Good Food Guide Awards ****, Best Restaurant (Accommodation Division) at the **** AHA SA Awards, and Best Specialty Restaurant at both the Restaurant & Catering Awards SA and National Awards.
About the Role:
We are seeking a confident, service-drivenHotel Duty Managerto join The Lakes Hotel team on a full-time basis.
This is an exciting opportunity for an experienced hotel Duty Manager or an established hospitality professional ready to take the next step into a broader operational leadership role.
Working closely with the hotel's management team, you'll help oversee day-to-day operations, ensure a seamless guest experience and maintain high standards across accommodation, food and beverage, functions and the wider property.
As a visible and hands‐on leader, you'll be responsible for responding to guest enquiries, resolving operational challenges, supporting team members and coordinating departments to ensure the hotel runs smoothly.
You'll need to be comfortable making decisions, taking ownership and balancing the needs of hotel guests with the operational demands of a multi-faceted hospitality venue.




We're looking for someone who leads by example, remains calm under pressure and takes genuine pride in creating positive guest experiences.
Key Responsibilities:
Oversee daily hotel operations and ensure the smooth running of the property across departments
Support accommodation and front office operations, including guest arrivals, departures, enquiries and service recovery
Act as a key point of contact for guests, resolving complaints and addressing issues professionally and efficiently
Coordinate with housekeeping, maintenance, food and beverage, functions and other operational teams
Support team members throughout each shift, providing direction, guidance and hands‐on assistance where required
Monitor room presentation, cleanliness, maintenance issues and overall property standards
Ensure guest requests and operational issues are followed through promptly
Assist with staff training, performance, shift coordination and operational handovers
Maintain compliance with workplace health and safety procedures, relevant licensing requirements and hotel policies
Monitor operational performance and identify opportunities to improve service delivery and efficiency
Communicate effectively with senior management regarding guest feedback, incidents and operational matters
Take ownership of hotel operations during rostered shifts, escalating matters appropriately when required
About You:
Previous experience as a Hotel Duty Manager, Assistant Hotel Manager, Front Office Supervisor or similar operational leadership role is highly regarded
Experience in hotel accommodation and front office operations, ideally within a property offering multiple food and beverage and event facilities




A strong understanding of the guest journey, from arrival and check-in through to departure
Excellent communication, interpersonal and guest service skills
Confidence handling guest complaints, resolving issues and making sound operational decisions
The ability to coordinate multiple departments and competing priorities
A hands‐on leadership style, with the ability to motivate, support and develop team members
Strong organisational skills and attention to detail
A proactive approach to problem‐solving and continuous improvement
Flexibility to work across a seven‐day roster, including evenings, weekends and public holidays
Australian working rights (sponsorship not available for this role)
Full‐time prospect at an established hotel and hospitality destination
The opportunity to take ownership of hotel operations and make a meaningful impact on the guest experience
Exposure to accommodation, restaurants, bars, gaming and functions under one roof
Career progression opportunities across 50+ Oscars Group assets
Internal and external training and development opportunities
Mentoring and support from experienced hospitality leaders
Food and beverage discounts across participating Oscars Group venues
Reward and recognition initiatives
The opportunity to develop your leadership skills within a diverse hospitality group
About Us:
Oscars Groupis a passionate, creative and dynamic privately owned hospitality group founded by the Gravanis family in **** with the acquisition of a single pub in Sydney's Inner West.
Today, Oscars Group is one of Australia's largest privately owned hospitality groups, featuring an ever-expanding portfolio of 50+ assets across NSW, Queensland, South Australia and Victoria.
The group operates across accommodation, pubs and gaming, retail liquor, conference and event centres, premium restaurants, chartered vessels, and commercial and residential developments.
We are committed to creating environments where our people can grow, develop and deliver exceptional guest experiences.
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📌 Duty Manager (Hotel) (Adelaide)
🏢 The Lakes Resort Hotel
📍 Adelaide