Customer Service & Office Administration Assistant
Accel Service Group Pty Ltd – Huntingdale VIC
Accel Service Group (Accel Air) is a growing air conditioning and service business based in Huntingdale, VIC.
We're proud of our hands‐on team and the lasting relationships we've built with our customers.
We value our people, invest in their development, and work together to deliver outstanding service on every job.
About the role
We're looking for an organized and customer‐focusedCustomer Service & Office Administration Assistantto join our Huntingdale office full time.
You'll be the first point of contact for our customers and a key support to our office and field teams.
That means answering calls and enquiries, booking jobs, and keeping everything running smoothly behind the scenes.
If you enjoy helping people, love being organized and thrive in a busy environment, this role is for you.
Key responsibilities
Answer inbound calls, emails and enquiries professionally and promptly
Book, schedule and confirm service jobs and appointments for our technicians
Prepare quotes, process orders and raise invoices accurately
Keep customer records and job information up to date in our CRM (Salesforce)
Follow up on quotes, outstanding jobs and customer feedback
Resolve customer concerns and escape issues where needed
Work closely with the sales,



service and management teams to meet customer and business goals
Follow company policies, procedures and compliance requirements
About you
Previous experience in customer service, administration or a similar office role
Excellent phone manner and written communication skills
Strong organizational skills and attention to detail
Confidence using computer systems, including Microsoft Office / Google Workspace
Experience with Salesforce or a similar CRM is highly desirable
Experience in scheduling, dispatch or a trade or service business is a bonus
Ability to juggle multiple tasks and stay calm under pressure
A reliable, punctual and positive team player
Willingness to learn and grow with the business
What we offer
We are committed to supporting our employees' growth and wellbeing.
Our competitive perks package includes opportunities for professional development and career progression within a supportive work environment.
We recognize the importance of work‐life balance and foster a collaborative culture where your contributions are valued.
We offer a competitive salary package commensurate with experience, and a team‐oriented workplace where your success is celebrated.
Additional benefits and incentives may be available depending on performance and role requirements.
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📌 Customer Service & Office Administration Assistant (Melbourne)
🏢 Accel Service Group
📍 Melbourne