Love horses, know retail and enjoy leading people?
This could be your next role.
Marsh Carney Saddlery is looking for an experienced and capableStore Managerto lead our Tamworth team.
This is a hands‐on management role for someone who genuinely understands the equine industry, enjoys working with customers and takes pride in running a well‐organised, welcoming and successful retail store.
You'll have the opportunity to take ownership of the day‐to‐day operation of an established store, lead a small team and become an important part of the local equine community.
About Us
Marsh Carney Saddlery is a respected, Australian family‐owned equine retail business known for quality products and genuine, expert service.
Our customers are at the heart of everything we do — and our Tamworth store is a key part of that mission.
About the Role
AsStore Manager – Tamworth, you will take responsibility for the day‐to‐day operation and presentation of the store while leading and supporting our retail team.
Customer service remains our number one priority, so this is very much ahands‐on role.
You'll be on the shop floor helping customers, sharing your product knowledge and setting the standard for your team.
At the same time, you'll oversee the operational side of the store — including staffing, rosters, stock accuracy, customer orders, merchandising and general store administration.
We are looking for someone who sees what needs to be done and gets it done.
Key Responsibilities
Deliver knowledgeable, friendly and genuine customer service
Provide practical product advice across saddlery, horse care, rider apparel and associated equine products
Build strong relationships with regular and new customers
Resolve customer queries,



returns and complaints professionally
Lead by example and ensure customer service remains the priority across the team
Lead, motivate and support a small retail team
Set clear daily expectations and priorities
Prepare rosters and ensure appropriate store coverage
Assist with recruitment, onboarding and staff development
Provide feedback, coaching and performance management where required Create a positive, productive and respectful workplace
Maintain high standards of store presentation and merchandising
Ensure stock is priced and labelled correctly
Oversee receipting and timely movement of stock onto the shop floor
Maintain accurate stock levels and investigate discrepancies
Coordinate stocktakes and regular stock accuracy checks
Follow through on damaged goods, supplier credits, returns and customer orders
Monitor backorders and ensure customers are kept informed
Store Operations
Take responsibility for the smooth day‐to‐day operation of the store
Maintain accurate POS and EFTPOS reconciliation
Manage banking and general store administration
Maintain communication with our Head Office and other Marsh Carney Saddlery stores
Ensure operational procedures are followed consistently
Maintain appropriate loss‐prevention and store‐security practices
About You
For this role,equine knowledge and practical horse experience are essential.




Our customers rely on us for knowledgeable advice, so you need to be comfortable discussing horses, equipment and products with customers who may range from first‐time horse owners to experienced competitors and professionals.
You will ideally bring:
Strong practical equine knowledge and experience
Sound knowledge of saddlery, horse care and equine products
Retail management, assistant management or senior retail experience
Robust customer service and communication skills
Confidence leading and developing a team
Good organisational skills and attention to detail
Experience with stock management and retail systems
The ability to prioritise and make decisions in a busy retail environment
A practical, proactive approach to problem solving
Reliability, accountability and a willingness to take ownership of the store
You don't need to know every product we stock on day one.
What matters is that you understand horses, enjoy learning, are comfortable asking questions and genuinely want to help customers find the right solution.
Why Join Us?
Work in an industry you genuinely understand and enjoy
Lead an established regional saddlery store
Join a family‐owned Australian business operating since ****
Use your equine knowledge every day
Build relationships with a loyal and diverse customer base
Enjoy a varied, hands‐on management role
Have genuine responsibility and ownership of your store
Work with the support of our wider Marsh Carney Saddlery team
This is an opportunity for the right person to make the Tamworth store their own, build a strong team and play an important role in the continued growth of Marsh Carney Saddlery.
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📌 Store Manager – Tamworth (New South Wales)
🏢 Marsh Carney Saddlery
📍 New South Wales