Chandler Macleod is currently seeking motivated and resilient Service Officers/ Contact Center Officersto join our client's team in a meaningful role where your work creates real impact for the community in Perth.
This is an office-based role.
About the Role:
As a Service Officer, you will be the first point of contact for customers, delivering high quality service while managing sensitive, complex or emotionally charged enquiries.
Success in this role requires empathy, sound judgement, and the ability to thrive in a rapid paced, evolving environment.
Key Skills & Experience
Exceptional attention to detail, with strong written and verbal communication skills
Ability to problem solve and make sound, evidence based decisions
Resilience, adaptability, and effective self management in high volume environments
Demonstrated empathy and capability in managing sensitive, escalated or complex conversations
Strong research, analysis, and decision making skills supported by subject matter knowledge
Experience applying legislation, policies and procedures in a professional setting
Ability to manage complex calls and adapt quickly to change
Experience working with Aboriginal and Torres Strait Islander peoples, communities or service providers, demonstrating cultural competency and an understanding of historical and contemporary issues
Desirable Qualifications & ExperiencePrevious experience in customer service or administrative roles
Background in mental health, physical health, emotional wellbeing, aged care or community care (in an administrative capacity)
Experience in roles involving phone-based customer contact (call centre or equivalent), including both inbound and outbound calls




Our Ideal CandidateSomeone who:Communicates with confidence and clarity, both verbally and in writing
Understands and applies trauma informed principles to deliver high quality support
Can effectively interpret and apply legislation, policy and information management guidelines
Demonstrates accuracy and attention to detail in processing and recording information
Thrives in a complex, high workload environment with changing priorities
Applies critical thinking and maintains a solution focused approach to problem solving
Highly Regarded:Experience working within a government, regulatory or service delivery environment.
Experience engaging with Aboriginal and Torres Strait Islander peoples, communities and service providers.
Understanding of cultural competency and contemporary issues affecting Aboriginal and Torres Strait Islander peoples.
Eligibility:
To be considered for this opportunity, applicants must:Be an Australian Citizen.
Be able to obtain and maintain any required security clearances.
Declare any actual, perceived or potential conflicts of interest throughout the recruitment and employment process.
If this sounds like you,we encourage you to APPLY now.
If you're looking for a rewarding role where empathy, professionalism and attention to detail are valued, apply now through Chandler Macleod.
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome.
We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at

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