We are seeking an experienced State Operations Manager to lead our SA & NT operations and play a critical role in driving business performance, strengthening client relationships, and delivering exceptional service outcomes.
You will work closely with clients, operational teams, and senior leaders to ensure key performance targets are achieved while identifying opportunities for continuous improvement and business growth.
This is a hands‐on leadership role suited to someone who enjoys balancing operational performance, stakeholder engagement, reporting, and people leadership.
Key Responsibilities
Build, maintain and grow strong relationships with clients, insurers and key stakeholders
Drive operational performance across SA & NT, ensuring business KPIs and client SLAs are achieved or exceeded
Manage client escalations and complaints through to successful resolution
Analyse performance data and reporting to identify opportunities, trends and potential risks
Prepare and present operational and client reports, scorecards and business insights
Support strategic planning initiatives and contribute to business growth opportunities
Conduct operational audits and performance reviews to ensure compliance and accountability
Work closely with team leaders to improve performance, customer outcomes and service delivery
Deliver operational training and support the implementation of client process and policy changes
Promote compliance with client requirements, internal procedures and workplace health and safety standards
Attend client meetings, workshops,



roadshows and performance reviews as required
Partner with senior leadership to drive continuous improvement and achieve organisational objectives
Foster a positive team culture through coaching, support and constructive feedback
About You
To be successful in this role, you will bring:
Proven experience in operations management, client relationship management or a similar leadership role
Strong stakeholder management and relationship-building skills
Experience managing performance against KPIs and service level agreements
Excellent communication, problem-solving and conflict-resolution skills
The ability to analyse data, identify trends and make informed business decisions
Strong leadership capability with experience developing and supporting teams
A proactive, commercially minded and solutions-focused approachHigh levels of professionalism, integrity and confidentiality
Degree qualification in Business, Operations Management, Marketing or a related discipline, or equivalent industry experience
Experience within the insurance, claims, restoration or construction industries
Understanding of insurer systems, performance reporting and client service delivery models




Existing relationships within the insurance sector will be highly regarded
Why Join ACG?
Competitive salary package
Opportunity to make a significant impact within a growing national business
Work closely with executive leadership and key industry clients
Adelaide based position with opportunities for professional growth.
A supportive and encouraging workplace culture with a passionate team
Access to our Employee Assistance Program
$**** referral reward for successful candidate referrals
Comprehensive induction and ongoing professional development
Staff engagement initiatives, including fortnightly morning tea and monthly BBQs
Ambrose Construct Group is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive work setting.
Please note: Only shortlisted applicants will be contacted.
The Ambrose Construct Group was formed in ****, bringing together almost 100 years of collective insurance repair and restoration experience.
The Ambrose Construct Group combines Ambrose Building (founded ****), Construct Services (founded ****), Marshall Restorations (founded ****), Xtreme Clean Restoration & Sanitisation (founded ****), Collective Trade Services, EnsureFlow and Scope IT Services.
Our combined depth of experience across insurance building and restoration portfolio specialisations, including national catastrophe response, sets us apart from many insurance service providers nationally.
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📌 State Operations Manager (Adelaide)
🏢 Ambrose Construct Group
📍 Adelaide