Ventair is a leading supplier of creative air movement products, including ceiling fans, exhaust fans, and bathroom heaters. As we continue to grow and innovate, we offer a dynamic environment for anyone who values creativity, collaboration, and making a real impact.
We have an opportunity for a proactive Warranty Coordinator to join our team based in Dandenong South. You'll be responsible for managing warranty claims from initial receipt through to resolution, ensuring customers receive prompt, professional and fair outcomes while working closely with our Customer Service, Technical Support, Warehouse, Sales and Product Management teams.
Key Responsibilities:
Manage warranty claims from initial assessment through to resolution
Review claims and supporting documentation to determine warranty eligibility
Coordinate product replacements, repairs, credits and refunds
Provide professional and timely support to customers regarding warranty enquiries
Liaise with Technical Support, Warehouse, Sales and suppliers to resolve warranty claims
Maintain accurate warranty records and process claims through ERP/CRM systems
Monitor outstanding claims and ensure they are resolved within agreed timeframes
Identify recurring product issues and contribute to warranty reporting and continuous improvement
Ensure warranty processes comply with company policies and relevant consumer legislation




To be successful you will need:
Previous experience in warranty administration, customer service or technical support
Excellent verbal and written communication skills
Strong attention to detail and accuracy
Proficiency in Microsoft Office and experience with ERP/CRM systems
Ability to manage multiple warranty claims simultaneously
A proactive, customer-first attitude
Experience using ERP or CRM systems
Experience in the electrical, ventilation, or building products industry is advantageous but not essential.
Novated Leasing
Employee Assistance Program and Wellbeing Initiatives
Social functions, end of year celebrations and Christmas gifts
Annual salary reviews and bonus programs
On-site free company gym
Extensive learning and development program
Higher educational assistance program
Shutdown over the Christmas and New Years period
Ventair is an equal-opportunity employer committed to providing a safe, inclusive, and respectful workplace. All employment is based on candidate qualifications, merit, and business requirements.
Any personal information that you provide in your job application and curriculum vitae will be used for the purposes of assessing your application and will be treated in accordance with our Privacy Policy, which is available at or upon request.
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📌 Warranty Coordinator (Melbourne)
🏢 Ventair
📍 Melbourne