At Australian Unity, we're reimagining how health and care are delivered in our local communities. By working together differently, we help customers live healthier, more independent, and fulfilling lives, while staying connected to supportive communities.
As a
Care Partner Support Officer,
you will work alongside Care Partners, Clinical Care Partners and operational teams to ensure customer enquiries, requests, services and administrative activities are delivered efficiently, accurately and with a customer-first approach.
This is a
full-time office based role.
Key Accountabilities
Assist Care Partners with workflow coordination, customer reviews and service mobilisation to ensure customers receive timely access to supports and services
Support first-line operational customer contact and queue management during peak demand
Monitor workflow queues, referrals and customer requests to ensure timely action
Coordinate follow-up activities with families, providers, suppliers and internal stakeholders
Maintain accurate customer records and documentation across multiple systems
Support reassessments, care plan reviews and funding utilisation activities
Identify and elevate customer concerns, service risks and safeguarding matters appropriately
Contribute to audits, compliance activities, quality initiatives and continuous improvement projects
Support continuity of neighbourhood operations during peak periods, leave or workforce changes




Build positive working relationships across multidisciplinary teams to achieve excellent customer outcomes
What you'll bring
Experience in administration, customer service, healthcare, aged care or community services
Strong organisational skills with the ability to manage competing priorities in a fast-paced environment
Experience supporting customers and resolving enquiries with empathy and professionalism
Excellent verbal and written communication skills
High attention to detail and commitment to maintaining accurate records
Strong technology skills, including Microsoft Office and customer management systems
Ability to collaborate effectively across multiple teams and stakeholders
Problem-solving skills and a proactive approach to identifying and coordinating solutions
Knowledge of aged care funding programs is advantageous
Why join Australian Unity?
Additional leave including Community, Wellbeing and Deep Listening Leave
Flexible hybrid working arrangement
Career development opportunities and full access to LinkedIn Learning
Employee discounts across insurance, retail and travel partners
Fitness Passport with discounted access to 1,500+ gyms and facilities
Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and mature-aged applicants. To view our Reconciliation Action Plan, visit: .
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📌 Care Coordinator - Aged Care (Sydney)
🏢 Australian Unity Group Services
📍 Sydney