This is a unique opportunity to join a dynamic mental health private practice. In the Practice Administrator role, you will be responsible for providing reception services for our clients and administrative support to our clinical and management teams.
We have two Practice Administrator positions available: an ongoing part-time position starting in November, and a 12-month contract covering maternity leave, starting in January. The hours for each are listed under What's on Offer.
These roles will be based at our beautiful clinic in Croydon. You'll also help cover colleagues' leave when needed, so we're looking for people who are flexible and happy to step in. There may be scope to increase hours as our team grows.
These are set shifts, so the roles suit someone who is building a career in administration and can reliably commit to the roster year-round.
About Us
Mindful Living Counselling & Psychology is a leading trauma-informed practice in Melbourne's outer east, with a special focus on EMDR therapy. We're a warm, down-to-earth, values-driven team who prioritise psychological safety, collaboration and continuous improvement. We take our work seriously, but not ourselves.
What You'll Do
Complete intake calls for new clients
Allocate new clients to therapists
Greet clients and provide an exceptional customer service experience
Respond to client enquiries and manage appointments via phone, SMS and email
Process payments and rebates
Provide administrative support to our clinical team and management team
Support the administration of our specialist EMDR programs
Keep client records accurate with data entry
Cover team leave when needed
About You




We are focused on building a strong team culture and long-term career potential for our team members. We hire based on attitude, and we'd love to meet someone who has:
Experience in administrative and customer-focused roles
A willingness to learn and an enthusiastic attitude
The ability to build and maintain strong relationships and a positive team environment
Solid verbal and written communication skills
The ability to work autonomously, be proactive and self-motivated
Strong attention and accuracy to detail
Excellent time management skills and the ability to prioritise and manage competing demands
The ability to liaise with, and take direction from, our management team
Confidence using practice management software and everyday computer programs
Nice to have:
Experience in allied health settings, ideally within the mental health sector
Knowledge of Medicare processes
What's on Offer
Position 1: ongoing part time, starting in November
Tuesday – *****pm to 8.30pm (hours after 6pm are paid at after-6pm rates)
Wednesday – 10am to 6pm
Position 2: 12-month contract covering maternity leave, starting in January
For both positions
Additional paid days of leave between Christmas and New Year
A generous Employee Assistance Program (EAP) to support your wellbeing
A supportive, values-driven team with a strong culture
Why This Role?
We believe that when our team members love what they are doing, they achieve great outcomes. Working at Mindful Living is a career, not a job. The role of Practice Administrator is highly valued within our team and we are committed to providing you with the opportunity to make a difference in people's lives and to feel satisfied and motivated in your work.
#J-*****-Ljbffr

📌 Practice Administrator (Melbourne)
🏢 Mindful Living
📍 Melbourne