The Opportunity:
The Specialist Clinics Team operate the RCH's outpatient service for all medical and surgical departments of the hospital. We have entry-level front-facing customer service positions avaliable! We're also welcoming both full-time and part-time applicants.
As an Administration Officer your daily tasks may include a combination of:
Maintaining accurate patient data, completing referral and discharge tasks, and overseeing triage and waitlist processes
Managing communication with clinicians and staff through email, messages, paging and switchboard tasks
Providing a friendly and welcoming first point of contact for patients and families (if patient-facing)
Setting up clinic rooms, keep workstations and waiting areas clean, tidy and welcoming
If you are interested in finding out more about the department, please click here.
Classification for this position is in accordance with
Award 10 - Managers and Administrative Workers
. This will range from Grade 1, Level 1 (AO10) to Grade 1, Level 3 (AO12) - $60,****** - $67,****** per annum, pro rata for part-time, plus superannuation.
What You'll Bring to the Role:
Strong communication skills with a professional and positive attitude
An ability to take accountability for your own workload, whilst also contributing to a team
Previous customer service experience is highly regarded
Whilst not essential, an understanding of the Victorian Healthcare system is a benefit to your application
If this sounds like you, or if you would like more information, please click here for full position description.
What You'll Get in Return:
Salary packaging option with our partner, SmartSalary - Increase your take home pay by up to $11,500 per annum (and other additional salary-enhancing options!)
Workplace culture of continuous improvement, growth, support and training




Clinical Education Hub on-site to support continued training and professional development
Monthly Accrued Day Off (ADO) - 12 additional leave days per year, if FTE
Hybrid work model, if applicable to role
Convenient location & close to public transport
Staff immunisation drives
Special events
Discounted Private Health Insurance
Support for working mothers including two in office Early Learning Centres, flexible working arrangements, breast feeding and pumping facilities
Help when you need it most! Staff counselling, financial coaching, legal support, nutritional support and specialist helpline services, and more through our EAP partner, Converge
Unlimited access to select fitness facilities in your local area via Fitness Passport
Enjoy the convenience of an on-site retail precinct, featuring a range of shops, cafés, and food outlets (retail discounts & more)
Other requirements:
Current National Criminal Record Check, or willing to obtain
Valid Working with Children Check
Compliance with RCHs "Staff Immunisation - Prevention of Vaccine Preventable Diseases" procedure
Application process:
To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.
Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.




For more information, please contact Natasha Warwick via email: email protected OR phone:
Why work at the RCH?
RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.
We also offer staff benefits such as discounted staff parking, salary packaging, and an award-winning health and wellbeing program.
The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.
It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children's Hospital. Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.
It is also a requirement of your employment that you comply with any direction given by The Royal Children's Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption, and offers of employment are conditional on successful completion of background checks including reference checks.
Are you ready to join our team?
Apply online by clicking on the "
Apply"
button
Applications close
21st of October ****

📌 Administration Officer- Specialist Clinics (Melbourne)
🏢 Royal Children's Hospital
📍 Melbourne