Vocus Group is seeking a Customer Advocacy Specialist in Melbourne to support customers experiencing hardship across Energy and Telco services. You will manage a portfolio of cases, conduct regulator-guided interactions, and ensure compliance with AER, ESC and ACMA obligations.
You will onboard referrals, communicate empathetically via preferred channels, and offer payment arrangements and hardship options to help customers navigate challenging circumstances in a highly regulated setting.
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📌 Impactful Hardship Support Advocate (Melbourne)
🏢 Colonial Group
📍 Melbourne
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