At Nqpetro, we pride ourselves on delivering top-notch service to our valued customers. We are currently seeking a Service Coordinator to join our dedicated Cairns team. If you have a passion for ensuring that service excellence is not just a goal but a guarantee, we want to hear from you.
Job Description
As a Service Coordinator, you will play a pivotal role in our commitment to providing exceptional service. Your primary responsibilities will include:
Scheduling and Coordination:
Efficiently plan and schedule Service Technicians, ensuring the availability of necessary resources and adherence to Service Level Agreements (SLAs).
Customer Relationship Building:
Foster and maintain strong relationships with our customers, working tirelessly to enhance the quality of service and meet customer requirements.
Performance Monitoring:
Oversee and ensure the achievement of key performance indicators, including productivity, efficiency, re-visits, work-in-progress, and billing cycles.
Leadership and Development:
Provide leadership, guidance, and training to the service team, promoting a culture of continuous improvement and learning.
Strategic Development:
Continuously develop and implement strategies to enhance maintenance and service effectiveness.
Qualifications
To excel in this role, you should bring the following skills and experience:




Service Environment Experience:
Proven experience in managing staff and customers in a service setting.
Relationship Building:
Demonstrated ability to build strong relationships with customers, colleagues, and management.
Leadership Skills:
Strong leadership skills, including excellent communication (verbal and written) and motivation abilities.
Financial Management:
Proficiency in financial management, including budget management.
Adaptability:
Ability to evaluate and respond to changing operational needs effectively.
Technical Skills:
Strong computer skills to support scheduling and data management.
What We Offer
When you join our team, you can expect:
Permanent Full-Time Employment:
We offer job security with full-time positions.
Immediate Start:
Get started on your career journey without delay.
Competitive Compensation:
Enjoy competitive wages and excellent employment conditions.
Positive Work Culture:
Experience a fantastic work culture where you're not just a number but a valued member of our team.
If you're eager to join a company that values its team, fosters a dynamic environment, and boasts a stellar reputation in the industry, your journey begins today! This opportunity is unfolding right now, so act swiftly –
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📌 Service Coordinator (Queensland)
🏢 Nqpetro
📍 Queensland