At Gentrack, we're partnering with the world's leading energy and water providers to help them navigate one of the biggest transformations the utilities industry has ever seen. As businesses strive to meet customer expectations, regulatory requirements and sustainability goals, our technology is helping more than 60 utility companies innovate faster, improve customer experiences and reduce operational costs.
Department:
Client Sales
Location:
Melbourne, AU
Why Gentrack?
For more than 35 years, Gentrack has been at the forefront of utility innovation. Together with partners including Salesforce and AWS, we're delivering market-leading solutions that help utility providers transform the way they serve customers and operate their businesses.
This is an exciting time to join a high-growth organisation with ambitious global plans, a technology-first approach, and a culture built on collaboration, innovation and purpose.
Our Values
Respect for the planet
Respect for our customers
Respect for each other
What You'll Be Doing
Managing day-to-day engagement with assigned customer accounts
Building strong relationships with operational and mid-level stakeholders
Supporting account planning, customer success initiatives and governance activities
Coordinating across Product, Delivery and Support teams to achieve customer outcomes
Assisting with renewals, forecasting and identifying growth opportunities




Supporting customer adoption and engagement with Gentrack solutions
Proactively managing issues, risks and escalations
Maintaining accurate account plans, actions and customer insights
Helping identify and progress new commercial opportunities
What We're Looking For
You'll bring a combination of customer relationship expertise, commercial acumen and industry knowledge.
Account Management, Client Executive or customer-facing commercial experience
Experience working within the energy, utilities or water sector
A robust understanding of complex and regulated customer environments
Proven success building and maintaining trusted customer relationships
Strong organisational skills and attention to detail
The ability to manage multiple stakeholders and competing priorities
Communication and relationship-building skills
A collaborative approach and a genuine desire to learn and grow
What We Can Offer You
Competitive salary
Annual discretionary bonus
Private medical insurance
Employee assistant programme
Life assurance
One-off wellness subsidy
Enhanced parental leave
Hybrid working arrangements
Regular office social activities
A wide variety of learning and development programmes and opportunities
To discover more about Gentrack and how we're transforming energy and water utilities with innovative solutions, please visit our website and LinkedIn.
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📌 Senior Account Manager (Melbourne)
🏢 Gentrack Ltd (Global)
📍 Melbourne