Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group owns and operates six hotels including Pan Pacific Melbourne, which is conveniently located in the heart of South Wharf providing easy access to the Melbourne Convention and Exhibition Centre, Central Business District and key local attractions.
The Role
Pan Pacific Melbourne is looking to appoint a Full-Time Guest Service Agent to service our guest arrival, departure and inquiry experiences.
The Successful Guest Service Agent Will
Be responsible for providing our guests with a high quality, seamless service throughout their stay.
Be the first and last impression of the hotel for our guests and provide Check-In, Check-Out and information services throughout their stay.
Be able to work a rotating roster including AM & PM shifts and weekends.




Ideally You Will Have
Experience in a similar role in a rapid-paced environment
Excellent verbal communication skills
Knowledge of Opera
A genuine passion for hospitality and providing excellent customer service
What We Can Offer You
Attractive pay package
Complimentary dry-cleaning for uniforms
Hotel discounts through our global alliance program Discovery
50% off food and 50% off beverages at the hotel's restaurants, bars and café
Discounted accommodation across worldwide Pan Pacific Hotels Group properties
Ongoing learning and development
Complimentary duty meal per shift
Partner discounts through our Global Hotel Alliance program as well as many other great local benefits.
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📌 Guest Service Agent (Melbourne)
🏢 Pan Pacific Melbourne
📍 Melbourne