The Role
As the first point of contact for Communicare, the
Customer Service Officer
delivers exceptional service to clients, visitors, and staff across phone, email, and face-to-face interactions.
The role supports the smooth operation of the organisation through reception and administrative duties, accurate record keeping, and effective communication.
Working in line with Communicare's Child Safe, Trauma Informed, and White Ribbon principles, you will create a welcoming environment and provide up-to-date information on programs and services available to the community.
Located in Cannington, this is a fixed term part-timerole until June **** working 32 hours per fortnight on Mondays, Tuesday, Thursday and Fridays.
Essential Requirements
Relevant customer service or reception experience
Strong communication and problem-solving skills
Ability to support clients experiencing crisis or emotional distress
Intermediate computer, literacy, numeracy, and organisational skills
Current Working with Children Check
Unrestricted driver's licence
National Police Clearance (issued within the last six months)
Desirable
Previous experience within the community services sector
What we offer
Our office is located in central Cannington with a short 5-minute walk to Westfield Carousel, close to public transport, food outlets and easily accessible from Albany Highway!
Other benefits include:
Generous NFP Salary Packaging
:Option to package up to $15,900 for general living expenses and an additional $2,650 for entertainment advantages per annum.
Wellbeing Leave




:5 days of extra paid leave per annum (pro rata for part-time).
Paid Parental Leave
: Paid leave and return to work incentives.
Support for FDVA
:Family Domestic Violence and Abuse leave, financial assistance, and structured support for any employees who have experienced FDVA incidents.
Health and Wellbeing
:Discounted Health Insurance with HBF, and free confidential counselling services through our Employee Assistance Program.
Professional Development
:Opportunities for growth and development within a supportive and inclusive team culture.
Being part of an organisation that drives meaningful change across WA communities
Who are we?
Communicare delivers over 45 people-focused services that support individuals, families and communities to thrive and create better futures.
With almost 50 years of experience, we have built a strong reputation for genuinely caring about the people we help.
We are an organisation driven by our values of
Everyone Is Welcome, Doing What We Say, Above and Beyond
, and
Stronger Together
.
Communicare is committed to inclusion, cultural safety and empowering the people we serve.
Communicare values diversity and encourages applications from Aboriginal and Torres Strait Islander peoples, those from culturally and linguistically diverse backgrounds, LGBTQI+ individuals, and people with disabilities.
This role is designated under Section 51 of the Equal Prospect Act **** (WA) to promote equality; Aboriginal people are strongly encouraged to apply.
Applications close 26 October ****, shortlisting and interviewing may begin immediately.
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📌 Customer Service Officer (Western Australia)
🏢 Victoria University
📍 Western Australia