Internal Sales Executive – Salisbury, Wiltshire
Turn technical enquiries into orders with a leading protective case manufacturer
Salary: £28,000 basic, rising to £29,000 on completion of probation + annual bonus
Hours: Monday to Friday, 8:30am to 5:00pm
23 days holiday + bank holidays, plus free parking
Sector: Manufacturing – Protective Cases & Engineer Foam
Is This You?
You're at your best when an enquiry lands and you can take it all the way from first conversation to purchase order.
You're comfortable with numbers, you don't shy away from technical detail, and you enjoy working with designers, production and customers to get things right first time.
If you've worked in internal sales, estimating or sales support, ideally in a manufacturing or engineering environment, we'd love to hear from you.
About GWP Protective
GWP Protective, part of Macfarlane Group, is a leading UK designer and manufacturer of protective case solutions and engineered foam inserts.
From our factory in Salisbury, we make custom flight cases, CNC-machined foam inserts and foam-lined protective cases for customers across Defence, Aerospace, Communications, Oil & Gas, Medical, Electronics and Automotive.
What we make protects equipment that really matters, so accuracy and great service sit at the heart of everything we do.
Your Role: Internal Sales Executive
Reporting to the General Manager, you'll join our small, customer-focused sales team as the key link between our customers and the rest of the business.
You'll manage enquiries from new and existing customers, produce accurate quotations using our bespoke costing software,



and work with our design team, external sales team and suppliers to turn those quotations into orders.
Success here is clear: improving our quote-to-order conversion rate and building the kind of customer relationships that keep business coming back.
This role is built around incoming enquiries and following up quotations, rather than cold calling or telesales.
What You'll Be Doing
Managing customer enquiries from first contact through brief, quotation, design and sampling to winning the order
Producing accurate cost estimates and quotations using our bespoke software, within required timescales
Proactively following up open quotations to secure purchase orders
Liaising with suppliers on bought-in component costs and lead times
Agreeing lead times and sampling requirements with customers
Working closely with our design, production and external sales teams to keep every live quotation moving
Keeping our CRM system fully up to date, so the status of any customer requirement is clear at a glance
Planning and hosting customer visits to our Salisbury factory
Ensuring trading terms follow company policy while taking account of each customer's commercial needs
Working within our ISO **** quality procedures for enquiries and quotations




What We're Looking For
Essential:
Experience in an internal sales, sales support, estimating or customer service role, handling enquiries and quotations
Strong numeracy, with the confidence to produce accurate costings and estimates
Excellent written and verbal communication skills, with the ability to build rapport with customers at all levels
Robust organisation and time management, juggling multiple projects to customer deadlines
Confident using Microsoft Word, Excel and CRM systems, and quick to learn new software
A smart, professional presentation and a reliable, punctual approach
Desirable:
Experience in a manufacturing or engineering environment (strongly preferred)
The ability to read and discuss technical drawings (full training given)
An operational understanding of AutoCAD
Experience working within an ISO **** quality system
Negotiation experience
What's On Offer
£28,000 basic salary, rising to £29,000 on completion of probation
Generous annual bonus scheme
23 days holiday + bank holidays
Monday to Friday daytime hours, with no weekend work
Free parkingFull training on our products, systems and technical drawings
The stability of being part of Macfarlane Group
We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender identity, religion, or sexual orientation.
Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.
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