Western Health in Footscray is seeking a Service Desk Analyst to be the first point of contact for staff, delivering expert troubleshooting and guiding users through technical concepts over the phone.
You will resolve incidents via email, web portal and phone, support Cerner EMR, iPM and M365 apps, and participate in after-hours rotations using ITSM systems like Cherwell or Service Now.
The role values solid communication, problem-solving and time management, with a focus on patient-centred
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📌 Service Desk Analyst — It Support & After‐Hours (Melbourne)
🏢 Western Health
📍 Melbourne
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