Service Administrator
About the Role
We are seeking a highly organised and detail-oriented Service Administrator to support our Brisbane Reman Service Department.
This role is responsible for delivering efficient administrative support while providing professional and courteous customer service to both internal and external stakeholders.
You will play a key role in ensuring production orders, purchasing, QA documentation, payroll data entry and service reporting processes are completed accurately and on time.
Key Responsibilities
Service & Production Administration
Process production orders in the Dynamics system and prepare component cost evaluations
Assist in maintaining component rebuild procedures in collaboration with the Reman Supervisor and technical staff
Support QA inspections, audit systems and documentation for component overhauls
Maintain service branch records, documentation and filing systems
Create and manage production order folders, document control and archiving
Purchasing & Financial Administration
Raise and process purchase orders in accordance with company requirements
Match, receipt and code vendor invoices within Dynamics
Complete accurate GL coding and ensure workflow actions are completed within required timeframes
Ensure accurate and timely receipting of all service department transactions
Data Entry & Payroll Support
Enter time registrations into the Kronos payroll system
Ensure payroll submissions are accurate, timely and cost allocations are correct




Maintain accuracy and timeliness of service data entry and documentation
Reporting & Coordination
Manage and maintain the technical report request register
Ensure report requests are actioned promptly and delivered within agreed timeframes
Liaise with service staff, supervisors and management to maintain workflow efficiency
Key Performance Indicators
Accuracy and timeliness of production order processing
Quality and compliance of QA documentation and audit systems
Timely actioning of Dynamics workflows within 48 hours
Accuracy of invoice matching, GL coding and receipting
Payroll data accuracy and on time submissions
Customer and internal stakeholder feedback
Maintenance of organised and compliant document control systems
General Responsibilities
Perform related duties as directed by the Reman Manager
Maintain strong working relationships with customers, peers and other departments
Identify and contribute to continuous improvement initiatives
Perform all duties in a safe manner and adhere to workplace safety standards
Actively participate in and comply with all company quality procedures
To be successful in this role, you will demonstrate:
Strong administrative and data entry skills
High attention to detail and accuracy
Experience using ERP systems such as Dynamics or similar
Ability to manage multiple tasks and meet deadlines
Robust communication and stakeholder engagement skills
Commitment to safety, quality and continuous improvement
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📌 Service Administrator (Brisbane)
🏢 Fuse Recruitment
📍 Brisbane