About the role 12 month fixed-term prospect At Officeworks, we're committed to delivering a great customer experience through innovative supply chain solutions and a best-in-class fulfilment network.
We are seeking an experienced fulfilment network leader to drive the evolution of our order management capability and help shape the future of our delivery offer.
In this highly visible and cross-functional role, you will drive the implementation and ongoing enhancement of order and transport system management functionality, ensuring we maximise the effectiveness of our fulfilment network while balancing customer expectations, sales growth, inventory productivity and cost efficiency.
More About the Role Reporting to the Head of Transport, Last Mile, and International Fulfilment, you will play a critical role in delivering Officeworks' fulfilment strategy by developing innovative solutions that optimise how products move through our network and into customers' hands.
In addition to leading strategic fulfilment initiatives, you will directly lead a small team of two professionals.
You will provide strong leadership,



coaching and mentoring to develop team capability, foster collaboration and ensure the team delivers high-impact outcomes aligned to Officeworks' fulfilment strategy and customer-first culture.
You will lead strategic initiatives that improve delivery performance, customer satisfaction and Net Promoter Score (NPS), while partnering with key stakeholders across Supply Chain, Merchandise, Retail Operations, Customer Experience and Technology teams.
This role requires a strong blend of strategic thinking, stakeholder engagement, analytical capability and project leadership to ensure customers have access to the right products, from the right location, at the right time and at the right cost.
Key Responsibilities Lead, coach and develop a team of two, creating a high-performance culture focused on collaboration, continuous improvement, professional growth and delivery of strategic business outcomes.
Lead the implementation and ongoing optimisation of Order and Transport Management System (OMS

📌 Fulfilment Point And Last Mile Fulfilment Manager (Melbourne)
🏢 Officeworks
📍 Melbourne