Must Have Skills: Understanding of contact Center Cloud domain : Amazon Connect for Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot.
Business Analyst skills Understanding of the Contact Center domain Nice to Have Skills: enhancement of AI capabilities in our Contact Centre to service our customers Detailed Job Description Mandatory Skills · 5+ years experience · Understanding of the Contact Center domain · Amazon connect · Business Analyst skills Responsibilities · Interact with Business teams to gather Requirements.
· Interact with Implementation / Support teams to refine requirements · Create required documentation to communicate requirements between project implementation and Business Teams.
📌 Business Analyst -Contact Center Domain (Melbourne)
🏢 Xpt Software Australia
📍 Melbourne
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