Job Description Must Have Skills: Understanding of contact Center Cloud domain : Amazon Connect for Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot.
Business Analyst skills Understanding of the Contact Center domain Nice to Have Skills: enhancement of AI capabilities in our Contact Centre to service our customers Detailed Job Description Mandatory Skills · 5+ years experience · Understanding of the Contact Center domain · Amazon connect · Business Analyst skills Responsibilities · Interact with Business teams to gather Requirements.
· Interact with Implementation / Support teams to refine requirements · Create required documentation to communicate requirements between project implementation and Business Teams.
Requirements Senior level resource capable of producing and executing an OCM strategy Robust English communication in both spoken and written skill set.




Active stakeholder engagement required both in Australia and the US.
Maximize meetings during office hours, but some meetings with stakeholders may occur outside of office hours Identifying potential risks and obstacles to change and developing strategies to mitigate them.
Collaborating with cross-functional teams to ensure alignment and effective communication during change implementation.
Provide training and development material to support end users prior to and after transition In conjunction with the technical team, deliver FAQ's, QRG's, process documentation and other required documentation to ensure successful transition to operations Experience with large scale multi-national IT infrastructure projects highly desired

📌 Business Analyst -Contact Center Domain (Melbourne)
🏢 Xpt Software Australia
📍 Melbourne