Essential : Demonstrated experience in reception, customer service and administrative support, preferably within the aged care or residential services sector, including liaising professionally with residents, families, visitors, staff and external stakeholders.
Experience managing staff rosters, shift allocations, leave requests and the replacement of unplanned absences.
A sound understanding of aged care operations, staffing requirements and skill mix considerations.
Knowledge of workforce compliance requirements, including award conditions, roster management and applicable workforce regulations.
Experience providing professional reception and customer service to residents, families, visitors and external stakeholders.
Strong administrative skills, including data entry, record keeping, filing and document management.
Proficiency in Microsoft Office applications, including Word, Excel and Outlook, along with fast and accurate typing skills.
Experience using workforce management systems, with the ability to quickly learn and effectively use rostering systems such as Humanforce and/or Workday.
Strong organisational and time management skills, with excellent attention to detail and the ability to manage competing priorities, meet deadlines and maintain accuracy in a fast-paced environment.
Excellent written and verbal communication skills, with the ability to communicate effectively and professionally with a diverse range of stakeholders.
Knowledge of privacy, confidentiality and qualified standards within the aged care sector,



with a demonstrated commitment to maintaining confidential information.
Strong problem-solving skills, with the ability to use initiative and respond calmly and efficiently to operational issues and changing staffing requirements.
Why work for us?
Be part of work that truly makes a meaningful difference.
mecwa care is a leading not-for-profit organisation that has been supporting Victorians for more than 65+ years.
We are a values-based, care-driven organisation that provides residential, community and in-home nursing, care and support services for the elderly and people living with a disability.
mecwacare supports more than 20,000 people each week across greater Melbourne and regional Victoria.
We are a rapidly growing organisation with a diverse workforce of more than **** employees and 500 volunteers, representing 89 nationalities and speaking 100 languages.
We strongly encourage applications from individuals of all ages, genders, abilities, cultural and linguistic backgrounds, as well as Aboriginal and Torres Strait Islanders.
To apply: please submit your application and attach your CV.
We do not accept applications via email.
Apply early!
This role may close sooner than the listed closing date if we find the right candidate – so if interested, please apply early .
All successful candidates must undergo and satisfactorily complete a National Police Check and any other required pre-employment checks.
Please note we are unable to offer visa sponsorship, and recruitment agencies need not to reach out.

📌 Reception (Melbourne)
🏢 Mecwacare
📍 Melbourne