Description : Role title: Telephonist/Receptionist Role type: Permanent full time Role grade: Telephonist Level 2 (Year1-3) Department and location: Switchboard, St Vincent's Public Hospital, Sydney Salary: $ 69,****** - $ 72,****** +super + salary packaging Welcome to St Vincent's Hospital Sydney Join a team built on a proud legacy of world-class care, true compassion, and deep community roots.
Founded by the Sisters of Charity and powered today by St Vincent's Health Australia, the Sisters' legacy of compassionate service is our living heartbeat.
As Sydney's premier and iconic inner-city public hospital, we serve the entire population, providing world-class care to all people, including the most vulnerable in our community.
Across our renowned precinct, we feature cutting-edge programs and surgery infrastructure, fostering clinical excellence and professional growth.
Located in the vibrant heart of Darlinghurst, we are positioned just minutes from Kings Cross station, with direct, high-frequency bus connections from the east, and seamless links from Gadigal and Museum stations right to our doorstep.
Read on to explore this exciting role and the fantastic perks waiting for you here.
About the role Be the friendly, professional Voice and Face of St Vincent's Hospital, welcoming and assisting patients, staff, and the public over the phone.
Take charge in urgent situations, responding confidently to emergencies, contacting the Mental Health Crisis Team, and liaising with Security when needed.




Provide compassionate support to callers experiencing distress, including challenges with drugs, alcohol, or mental health issues.
Keep critical hospital Switchboard operations running smoothly by managing and updating medical rosters, directories, and administrative systems.
Enjoy a dynamic, 7-day rotating roster that may include day, evening, overnight shifts, with your main focus as Sacred Heart Receptionist (7:00 am – 8:30 pm daily).
About you Experienced and confident in challenging environments, with the ability to respond quickly and effectively in emergency situations.
Switchboard/contact centre or receptionist experience highly regarded, with strong skills in managing calls and enquiries professionally.
Excellent communication skills, both oral and written, with the ability to manage difficult situations and provide exceptional patient service independently.
Decision-makers under pressure, able to implement emergency procedures accurately and maintain calm in high-stress situations.
Professional and adaptable, well-presented with the ability to engage with staff, patients, and the public, and versatile to work night shifts as part of a rotating roster.
What we can offer you Exceptional Rewards: Competitive pay and not-for-profit salary packaging to maximise your income Seamless NSW Health Mobility: Smooth transfer of your qualifying service and leave entitlements World-Class: Be part of a renowned precinct alongside the Garvan

📌 Telephonist/Receptionist (Sydney)
🏢 St Vincent’S Health Australia
📍 Sydney