About the role Laing O'Rourke is recruiting for an experienced Service Desk Analyst to join our Corporate Information Technology team responsible for providing support nationally.
This is a permanent full-time opportunity based in our Brisbane head office.
Key responsibilities Working with our Service Desk software, you will be providing quality customer service and troubleshooting IT assets such as mobile phones, computers and tablets via email, telephone and face to face.
About you You hold a relevant Information Technology qualification and bring a minimum of five years' related experience.
You are also capable of working independently and have demonstrated experience in the following areas:



Microsoft Active Directory Microsoft Exchange Cisco Call Manage UCM ServiceNow Microsoft Intune Excellent communication skills over the phone Confident, articulate, and skilled speaking abilities (and experience) Benefits We work hard to create an environment that brings out the best in our people.
We believe in building careers through providing a safe, connected and innovative culture that supports ongoing growth and development.
We offer industry-leading benefits such as specialised learning and development programs, a mental health and wellbeing program, industry leading paid parental leave policy, an additional purchased leave option and coaching programs for staff on parental leave.
Diversity

📌 Service Desk Analyst (Brisbane)
🏢 Laing O'Rourke
📍 Brisbane