Overview People.
Passion.
Pride.
This is what has driven our teams since ****.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350locations in more than 65 countries, across six continents.
But at the heart of our business is our people.
Role Purpose The Service Desk Operator is responsible for coordinating and monitoring airline flight operations to ensure safe, efficient and on-time departures.
Acting as the central point of contact between airline representatives, operational teams and airport stakeholders, the role supports flight check-in activities, operational compliance and service delivery standards.
What you will be doing Coordinate and oversee flight check-in operations, ensuring all activities are conducted in accordance with airline client requirements, operational procedures and service standards.
Manage flight processing through the Departure Control System (DCS), including flight set-up, passenger processing, reservation management, seat allocation, upgrades and flight closure activities.
Lead operational communication and stakeholder coordination with airline representatives, airport teams, baggage services and frontline staff to support secure, efficient and on-time departures.




Deliver exceptional customer service and resolve operational issues, including managing passenger enquiries, service disruptions and irregular situations in a professional and customer-focused manner.
Maintain accurate reporting, reconciliation and compliance activities, ensuring flight documentation, operational reports, e-ticket reconciliation and passenger records are completed in accordance with airline, company and regulatory requirements.
Would you like to see more detail on the accountabilities of the role?
Please see the attached job description for further information Safety, Security, Wellbeing and Compliance: You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures.
The company is committed to providing a safe working environment for all staff members.
In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs.
As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
Please see the attached job description for further details on safety, security, wellbeing

📌 Service Desk - Malaysia Airlines (Melbourne)
🏢 Menzies Aviation
📍 Melbourne