MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands.
Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support.
Additionally, Medilaw is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession.
We are seeking an enthusiastic and driven individual to join our team.
This is a fantastic opportunity for someone seeking to work within a dynamic and growing organisation.
Job Description
Reporting to the Operations Manager, you will lead the day-to‐day operations of key service delivery teams, ensuring productivity, service standards and business objectives are achieved.
You will use operational data, workforce planning and reporting insights to identify opportunities, improve processes and drive measurable business outcomes.
Key Responsibilities
Lead, coach and develop Customer Service, Administration and Reception teams
Monitor and improve team performance, productivity and service delivery outcomes
Manage workforce planning, resource allocation and operational capacity
Leverage Power BI and operational reporting to support data-driven decision making
Drive continuous improvement initiatives and operational efficiencies
Manage customer escalations, complaints and service recovery activities
Support the implementation of AI, automation and digital transformation initiatives
Enhance operational processes, workflows and knowledge management systems
Partner with internal stakeholders to improve customer, client and doctor experiences
Foster a high-performance, customer-focused team culture
Qualifications
About You
To be successful in this role,



you will bring:
5+ years' experience in IME, healthcare operations or service delivery leadership
Proven experience leading operational teams and driving performance outcomes
Strong analytical and problem-solving skills with a data-driven approach
Experience using operational reporting and metrics to improve business performance
Demonstrated success implementing process improvement initiatives
Experience leading change management and technology adoption programs
Robust stakeholder management and relationship-building skills
Exceptional coaching, mentoring and people leadership capability
Ability to identify risks, solve problems and deliver sustainable solutions
Highly Regarded
Continuous Improvement qualifications or experience
Advanced Power BI reporting and analysis capability
Experience with workflow automation, AI-enabled tools or process optimisation technologies
Additional Information
What's on Offer
Join a market-leading healthcare and medico-legal business
Opportunity to make a genuine impact on operational performance
Lead and develop high-performing teams
Be part of an organisation embracing innovation and AI-driven solutions
Career growth opportunities within the broader MedHealth Group
Supportive, collaborative and values-driven culture
You are welcome here.
Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking.
We value all these differences.
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
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📌 Operations Team Leader (Sydney)
🏢 Medhealth
📍 Sydney