MWL is seeking a Customer Experience Lead and Stylist to join our Gold Coast Head Office. This role is ideal for a warm, highly organised individual who thrives in a fast-paced environment and takes pride in delivering an exceptional bridal experience at every touchpoint.
Key responsibilities
Manage the day-to-day inbox and support our boutiques globally as the key link between Head Office and the team
Convert online enquiries into boutique appointments and sales across dresses, accessories and cleaning
Deliver one-on-one boutique bridal appointments, building genuine, trusting relationships with each bride
Manage accessories sales, orders, shipments, returns and exchanges
Resolve bride concerns with empathy and a solutions-first mindset
About you
Background in customer service or sales within a luxury or fashion brand
Strong selling skills, with a natural ability to understand a bride's needs,



build trust and guide her confidently to the right dress
Confidence converting enquiries into appointments and closing sales online and in boutique
Highly organised, with strong attention to detail and written communication
Proficient in Outlook; Shopify experience preferred
Calm, polished and adaptable under pressure
Naturally warm, personable and love working with people
Communicate clearly and with high emotional intelligence
Love bridal fashion and helping brides find the one
The Significant Bits
Location: Head Office, Gold Coast
Availability: Sunday - Thursday roster
Salary: Competitive salary + generous commission
The team: Join a passionate team within a growing international bridal brand
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📌 Customer Experience Lead And Stylist (Gold Coast)
🏢 Made With Love Bridal Pty
📍 Gold Coast