Prepare and maintain weekly rosters for support workers , buddy shifts
Manage shift replacements, sick leave and last-minute changes
Ensure staffing levels meet care needs and compliance requirements
Supervision of support workers on a regular basis
Understanding the client needs to match appropriate skilled staff to clients; to deliver services in line with their care plan
Maintain accurate roster records and system updates
Assist with recruitment activities when required.
Support onboarding of new staff, including documentation and inductions.
Support payroll by ensuring accurate roster data and timesheet alignment
Administration
Provide general administrative support to the Facility Manager and leadership team when it is required
Maintain employee files and compliance documentation
Answer phone calls and respond to general enquiries
Maintain organised filing systems and documentation




Providing support in sourcing and coordinating services for participants when required, in line with their NDIS plans.
Communicating with participants, families, and carers regarding service schedules and updates as needed.
Perform other related duties as assigned to meet the ongoing needs of the department and organizatio
About you
Certificate III - IV in Individual Support (Ageing or Disability) - greater chance of success (not mandatory)
Previous 1 year experience in rostering (NDIS preferred)
Excellent organisational and time management skills
Strong attention to detail and accuracy
Confident using rostering and payroll systems
Qualified communication skills
Ability to handle confidential information with discretion
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📌 Rostering Officer & Administration Officer (Sydney)
🏢 Better Support Solutions
📍 Sydney