Amp Up Your Career with Real Purpose. Real Opportunity. Real Impact.
At Amplifon,
we're more than a company.
As the Global Leader in hearing care, we combine
cutting-edge solutions
with a
personal touch
to create unforgettable experiences for our customers.
With a shared vision to
empower people
and push boundaries, we thrive in a culture built on care, collaboration, and impact. Here, your work fuels
innovation
,
growth
, and a
purpose
that resonates far beyond the ordinary.
Join us and shape a future where sound connects, inspires, and transforms lives.
Life at Amplifon:
Working at Amplifon gives you the chance to
make your voice heard, build strong working relationships
, and create your own
tailor-made career.
Here, you'll find all the
support, tools, and opportunities
you need to
grow,
whether it's through our top-class
development programs
or by taking on projects in other parts of the world. And your colleagues will be there to
motivate and inspire
you every step of the way.
Position Purpose:
The Clinical Solutions & Protocol Advisor is responsible for ensuring audiological excellence, clinical consistency, and regulatory compliance across One Australia. This role provides expert guidance on clinical protocols, funding pathways, and regulatory requirements, ensuring that customer care is delivered in accordance with best-practice audiology standards and all applicable legislative and program obligations. Operating within Retail Excellence and working closely with Store Operations, Compliance, and Training teams, the role develops and maintains clinical protocols, supports business initiatives through clinical expertise, and acts as the primary subject matter expert for Hearing Services Program (HSP), Medicare, DVA, WorkCover, and other hearing healthcare funding pathways.
The role ensures that clinical processes, systems, training, and customer journeys are aligned to Amplifon's clinical philosophy, AmpliWay protocols, and industry best practice.
Key Accountabilities and Responsibilities:
Clinical Protocols, Governance & Funding Programs
Develop, maintain and review clinical protocols, standards and governance frameworks across Amplifon, Amplifon Retail (Bay Audio) and Attune




Ensure clinical practices align with AmpliWay methodology, evidence-based audiology, regulatory requirements and funding program obligations
Act as the Subject Matter Expert for HSP, Medicare, DVA, ADF, WorkCover and other funding pathways, providing guidance on compliance and operational impacts
Support compliance reviews and corrective action initiatives
Clinical Process & Operational Excellence
Develop and maintain clinical operational procedures, policies, decision trees, forms and process guidance
Review and improve clinical pathways and operational processes to support consistent and compliant service delivery
Partner with Store Operations, Training and Compliance teams to embed clinical requirements into business processes
Clinical Capability & Business Support
Provide clinical expertise to support training programs, accreditation pathways, learning materials and clinical capability initiatives
Provide clinical input into new services, products, customer experience initiatives and business projects
Assess impacts to customers, clinicians and operations, ensuring clinical requirements are appropriately considered
Clinical Systems & Digital Solutions
Represent clinical requirements in system enhancements, digital initiatives and transformation projects
Support optimisation of clinical systems (Symphony, NEXT, Waves, FOCUS etc) and workflows to improve compliance, efficiency and service delivery
Participate in testing, validation and implementation activities as required
Stakeholder Engagement & Continuous Improvement
Collaborate with Compliance, Store Operations, Training, IT, Marketing and other stakeholders to achieve organisational objectives
Provide practical recommendations that balance clinical quality, compliance and operational efficiency
Drive continuous improvement through analysis of audit outcomes, customer feedback,



incidents and emerging industry best practices
Skills & Competencies:
Core Skills
Advanced audiological knowledge and clinical expertise
Strong understanding of hearing healthcare funding pathways
Exceptional stakeholder management and influencing skills
Ability to interpret legislation, program requirements and regulatory obligations
Strong analytical, problem-solving and decision-making capability
Excellent written and verbal communication skills
Ability to translate complex clinical requirements into practical operational solutions
Clinical Expertise
Expert knowledge of:
Medicare pathways
DVA services
WorkCover schemes
Rehabilitation and hearing aid fitting protocols
Clinical governance principles
Deep understanding of AmpliWay and Amplifon's clinical methodology
Robust knowledge of hearing aid technologies and audiological rehabilitation
Technical Skills
Essential
Qualified Audiologist or Audiometrist eligible to practise in Australia
Current professional accreditation maintained
Minimum 5 years clinical hearing healthcare experience
Demonstrated expertise in Hearing Services Program (HSP) requirements
Experience working with Medicare, DVA and/or WorkCover funding models
Experience developing or supporting clinical processes, policies, or governance frameworks
Desirable
Experience in Clinical Governance or Compliance
Experience supporting large multi-site healthcare or retail healthcare organisations
Experience delivering training or clinical capability programs
Experience supporting digital transformation or clinical systems implementation
Postgraduate qualifications in Audiology, Healthcare Management, Education, or a related field
Putting People First
One of the ways we amplify careers is by helping our people achieve their full potential. We do so by providing constant constructive feedback and training opportunities that empower our people to excel.
In addition, if you're ready to put in the hard work, we'll make sure your dedication and achievements are recognised.
As an employer that embraces Equal Opportunity and promotes inclusion and diversity, we encourage people of all ages and backgrounds to apply.
#J-*****-Ljbffr

📌 Clinical Solutions & Protocol Advisor (Melbourne)
🏢 Amplifon
📍 Melbourne