Are you looking for a customer service role where every conversation has a purpose?
We are currently recruiting for an
urgent intake of Outbound Customer Service Representatives
to join a leading not-for-profit organisation that plays a critical role in supporting the health and wellbeing of communities across Australia.
This is an opportunity to be part of a team that helps ensure vital community services can continue by connecting with existing and potential donors, having meaningful conversations, and booking appointments that make a real difference.
As part of this important campaign, you will be making outbound calls to members of the community to encourage and schedule appointments, provide information, and deliver a positive customer experience.
What s in it for you?
$***** per hour + Super with weekly pay
Immediate start opportunities available
3-month temporary contract with potential to transition into a permanent role
Family friendly hours of 9-5 Monday to Friday
CBD location close to public transport
Full training and ongoing support provided
Work within a supportive, purpose-driven team
A role where your conversations directly contribute to a meaningful cause
Opportunity to develop your customer service and communication skills
The Role
As an
Outbound Customer Service Representative
, you will play an important role in helping connect people with a service that supports the wider community.




Your responsibilities will include:
Making outbound calls to community members
No cold calling. No sales targets. Just meaningful conversations that help make a difference.
Engaging in friendly and meaningful conversations
Booking and managing appointments
Providing information and answering questions professionally
Updating customer details and records accurately
Delivering a high level of customer service with every interaction
You will be someone who enjoys speaking with people, building rapport quickly, and understanding the importance of providing a positive experience.
Key Requirements
Previous experience in a contact centre, administration, sales, or a similar role is nessesary
Confident communication skills and the ability to build rapport over the phone
Comfortable making outbound calls and engaging with a wide range of people
Robust attention to detail and ability to update systems accurately
Positive attitude with a genuine desire to contribute to a meaningful cause
Ability to learn new systems and processes quickly
If you are looking for a role where your work has real impact and your conversations can help support an essential community service, we want to hear from you. Apply today to be considered for this urgent intake.
For any further questions, you can reach Hollie at

📌 Customer Care Consultant (South Australia)
🏢 Smaart Recruitment
📍 South Australia